Customer Care Coordinator

1 week ago

Lancaster, United Kingdom HBF Recruitment Ltd Full time

HBF are currently working with a House Builder who are looking to add a Customer Care Coordinator to their successful Customer Service Team.

You will be joining a well-established, friendly and supportive department that are on a mission to continue to provide an excellent service to their customers.

They have some excellent incentives for providing good customer service and the team gets rewarded with a great commission structure.

In addition to the market leading bonus structure, coordinators earn an additional commission of around £3,000 - £3,500 for positive surveys.

Role & Responsibilities
Be the first point of contact to deal with customer queries in a professional and timely manner.
Manage the defects systems to ensure issues are correctly recorded and maintained.
Where required co-ordinate diaries for the Customer Service Operatives
Where required carry out general administrative duties relevant to the Customer Service team
Process visits reports following internal home visits entering the information the portal.
Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings.
Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes.
Good understanding of product on new developments
Provide management information to senior management team.
Escalate any issues or risks to the appropriate person.
Familiarise and hold a good understanding of required policies and procedures.

Plan the allocation of own work and that of Customer Service Technicians / Subcontractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met.

Y our customers
Home Purchases
Subcontractors
Experience
Skills Required
IT Literate
Ability to work in a fast-paced environment, staying calm and keeping control.
Excellent written and verbal communication skills engaging with customers, suppliers, partners.
Full understanding of NHBC regulations & Tolerances
Up to date experience in a similar role (Medium or Large Housebuilder)
If you would like further information, then please apply, or contact Danny at HBF Recruitment

TPBN1_UKTJ

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