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Receptionist
3 months ago
Responsibilities:
The following are the core responsibilities of the receptionist.
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors workload and staffing levels and also your primary role within the team.
- Operating the patient database (SystmOne) to book appointments; issue prescriptions, manage tasks etc.
- Operating and maintaining administrative systems on reception.
- Maintain practice and patient records, keeping all data secure.
- Central point of contact for admin requests.
- Receive and process payments and maintain records.
- Provide admin support for clinical staff, managers and clinical leads.
- Provide cover for the reception team.
- Reception administrative duties.
- Maintain supplies of clinical stationery, e.g. prescriptions.
- Personal development and training.
- Building security and complete opening and closing procedure.
- Confidentiality
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.
- Answer incoming phone calls, transferring calls or dealing with the caller's requests appropriately.
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patient's healthcare records as necessary
- Direct requests for information, e.g. SAR, insurance/solicitor's letters and DVLA forms, to the Data Quality team.
- Manage all queries as necessary in an efficient manner.
- Run system searches for purposes of DNA, smears, etc.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and noticeboards.
- Support all clinical staff with general tasks as requested.
- Attend Practice and Team meetings.
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