Retail Assistant

1 week ago

London, Greater London, United Kingdom Royal Air Force Museum Full time

We are looking to recruit a
Retail Assistant to join our team based in
London. You will join us on a
part-time, fixed term contract
of 12 months, working 988 hours (annualised contract), and in return, you will receive a competitive salary of
£12,458.68 per annum.



The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

Purpose of the Retail Assistant role is to:
You will be part of a customer-focused team working across both the museum's retail outlet and admissions point.

Our ideal
Retail Assistant should have excellent customer service skills and the ability to promote and up-sell products, experiences, and activities to our visitors, have a friendly attitude and the ability to multi-task.

You must be able to demonstrate the ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first-class service and connected with our compelling stories.


Key responsibilities of our Retail Assistant include:

  • Provide high standards of customer care through pro-active and re-active engagement with visitors
  • Operate commercial experiences, and associated tills
  • Maximise commercial experiences revenue by actively promoting the experiences and ensuring the they operate at the appropriate times
  • Quickly report any commercial experiences issues to the relevant people, including liaising directly with external contractors where appropriate
  • Ensure all security and health and safety requirements are adhered to at all times, including the completion and recording of daily and weekly checks
  • Operate flexibly across a range of customer care roles
  • Accurately cashup and reconcile tills/EPOS system as required
  • Utilise all visitor interactions as an opportunity to promote additional income generation
  • Regularly monitor the condition and cleanliness of front of house facilities, including retail displays, taking corrective action and/or reporting issues as appropriate
  • Promote and sell souvenir guidebooks, trails, Museum membership and other commercial products as required

What we are looking for in our Retail Assistant:

  • Excellent customer service skills
  • The ability to promote and upsell products, experiences, and activities to our visitors, have a friendly attitude and the ability to multitask
  • A willingness to develop further skills to enhance contributions and adopt to changing requirements
  • Knowledge and experience to deal effectively with problems and make appropriate decisions
  • An understanding of the Museum's purpose, vision and strategic objectives, and how their role and other roles within the team support their achievement
Interviews will take place on**:7th March 2024

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