Resident Liaison Officer

2 weeks ago


Woking, Surrey, United Kingdom Workshop Recruitment Full time

Resident Liaison Officer

Woking

£30,000

Permanent

KEY RESPONSIBILITIES

  • To be the point of contact when the client or tenant requires job updates.
  • Own all complaints and ensure that these are dealt with in a prompt and effective manner
  • For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.
  • Work with the Contract Manager to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.
  • Visit tenants when required.

SKILLS REQUIRED

  • Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively and have good typing skills.
  • Have a reasonable proficiency in MS Office and able to use IT systems for job management understanding how they function and interact with other systems.
  • Have good typing skills and not rely on written notes which are then saved up for inputting later.
  • Understand what it is to be part of a team and ensure that learning is shared within the team.
  • Be comfortable in dealing with the workforce, tenants and building users, whilst be able to remain professional even when issues are contentious.

KNOWLEDGE / EXPERIENCE REQUIRED

  • Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.
  • Good geographical understanding of the Woking area including main highways, the best routes, and travel times between different locations.
  • Experience of working in a Repairs and Maintenance call centre or any other call centre environment (Desirable).
  • Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.

Working hours
40 per week

pm Monday to Friday
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