HR Case Consultant

2 weeks ago


Bristol, Bristol, United Kingdom Alexander Mann Solutions (AMS) Full time

Job description - summary
We are AMS.

We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces.

Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.


As a HR Case Consultant, you will:

  • Provide policy and process guidance, counselling, coaching, and advice to managers and colleagues dealing with difficult, complex, and sensitive issues, as well as routine issues (attendance issues, performance issues, grievances, etc.).
  • In conjunction with the Investigation Manager, coordinate the case investigation and the Hearing or Appeal processes, briefing decision makers and handling all required disciplinary documentation.
  • Ensure Manager and Legal are kept up to date on progress and details as the case progresses.
  • Track details of all disciplinaries and grievances on the Case Management System.

What we're looking for:

  • Ability to make decisions and agree on strategic approaches to balance the risk/reward trade off in each case
  • Ability to influence with impact and credibility across all levels of the company
  • Ability to manage and prioritize numerous and often conflicting objectives, activities simultaneously
  • Ability to operate independently on own initiative
  • Excellent interpersonal, analytical, and organisational skills
  • Excellent questioning and listening techniques accompanied by sound reasoning
  • Positive attitude
  • Flexibility in adapting to a dynamic, fastpaced environment
  • Exposure to dealing with highly confidential information and a proven record of remaining confidential
  • Experience of working in a fastpaced, highvolume team

Next steps
Lloyds Banking Group will only accept workers operating via an Umbrella or PAYE engagement model.


AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.


Job Reference:
LBG00413

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