Customer Service Manager
1 week ago
**Customer Service Team Manager – Milton Keynes – Global Construction Company**
We are currently recruiting for a world leading manufacturer in their field, have over 300 factories, 25,000+ employees and sales of £9+ billion in FY 2022. Last year alone they put their name to 85 new patents and invested over £190million into R&D/Innovation.
We are looking for someone to train, coach and educate customer services employees from the point of their initial hire and on a continuous, ongoing basis.
Role:
You will be responsible for;
- Contribute to and maintain all the systems, procedures and practices which support the sales and customer service function
- Complete monthly one to one performance reviews
- Carry out induction of new recruits, develop ongoing training plans for all team members and review effectiveness of training
- Ensure achievement of customer service key performance indicators
- Proactively identify and implement order process improvements
- Ensure that workload volume is effectively organised
Candidate:
The ideal candidate will;
- Relevant supervisory experience within a Customer Services environment
- Experience of delivering individual/group coaching to improve professionalism and customer service
- High standard of computer literacy, including experience of setting up reports to show performance and progress against department KPIs
- SAP system knowledge
- Experience of working within a busy, fast paced and demanding environment
- High attention to detail
- Excellent written and communication skills
Package:
- Basic Salary up to £40,000
- Bonus
- 25 days annual leave, PLUS bank holidays (increases over time)
- Pension scheme
- Private healthcare
- Life assurance
- Employee assistance program
- Long service awards
This is a great chance to join a market leading company who can offer a huge amount of career potential moving forward.
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