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Temporary Accommodation Operations Manager

3 months ago

Catford, United Kingdom Belmont Recruitment Full time
Good Afternoon,

I am currently representing Lewisham Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Temporary Accommodation Operations Manager this role will be: Hybrid SE6 4RU

The right candidate will:

  • Lead, direct, and be accountable for the performance of all staff within the Accommodation Assessments and Lettings team, Temporary Accommodation team and Tenancy Management and Resettlement team, ensuring robust arrangements are in place and are followed to recruit, induct, manage, appraise and develop staff in order to maximise the effectiveness, efficiency and customer focus of Housing Needs Services.
  • Provide and apply expert professional advice, interpretation, information, support and challenge to Lewisham Council and external parties on the full range of operational and legislative issues within the field of temporary accommodation and the housing needs legal framework.
  • To plan and successfully deliver projects and creative initiatives and strategies to support customers in temporary accommodation under the direction of the Accommodation Supply and Resettlement Service manager.
  • To ensure that all Members Enquiries and complaints are dealt with in agreed timescales and in a resolution focused manner, avoiding escalation wherever possible and implement any learning across the service to improve quality and introduce any additional control measures to increase performance.
  • Ensure the continuous improvement in services using creative and informative inventions as well as effective performance and quality management.

We require the following:

  • Experience of formulating, leading and implementing housing strategies and programmes and related strategies and programmes that cross service or professional boundaries.
  • Extensive and comprehensive knowledge and understanding of the national policy context affecting Housing Needs and Social Housing requirement and future direction of relevant service areas and able to demonstrate successful operation delivery in a Housing Service.
To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)


If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.


IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon