Customer Care Coordinator

2 weeks ago


Ringwood, Hampshire, United Kingdom Konecta Full time

Job Title:
Customer Service Advisor***
Salary:£10.50 per hour plus Bonus.

Hours:40 paid hours per week on a shift rota basis

Main Purpose of Role:

Konecta Group UK is pleased to offer this opportunity working on behalf of the Macmillan Coffee Morning campaign.

The Customer Service Agent is responsible for building relationships with our client's new and existing supporters to ensure their continued support of our clients fundraising efforts.

Repeat hosting of coffee mornings and recommendations are very important to our client so it is important that every customer interaction adds value and is positive.


  • Manage personal workflow
  • Troubleshoot issues
  • Answer customer questions based on FAQ/knowledge base material provided
  • Escalate issues or problems to Team Manager
  • Moderate feedback from customers on client's website and 3rd party portals

Skills Requirements:

  • Strong verbal and written skills are essential
  • Professional and emotionally resilient
  • A natural multi tasker
  • Experience working in a fast paced environment
  • Ability to work independently as well as part of a team

Who are Konecta Group?:

Who are MacMillan Cancer Support and Coffee Morning?:
Macmillan Cancer Support is here to listen, support you through treatment, and help with money. We fundraise so we can do whatever it takes.

Macmillan's Coffee Morning is our biggest fundraising event to support people living with cancer


People all over the UK host their own Coffee Morning and donations raised on the day are made to Macmillan.

A Coffee Morning can be whatever you want it to be. It could be at home, on your driveway, a hall or online, whatever suits you best.

You can hold a garden get together and throw a barbeque, or treat your colleagues to some homemade bakes, or even get together with friends for a takeaway.

In 2021, we raised over £11 million and hope to top that this year.

Why work for us?:

(Available to perm employees)

  • Konecta working culture of fun and sociable team environment
  • 50% discount with More bus for monthly and quarterly tickets
  • Pension Scheme with Standard Life
  • Eye test vouchers and discounts
  • Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £1000
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards.
  • Free car parking
  • Weekly dress down day
  • Free fruit
  • Cycle to work scheme

Position in Organisation:


The Customer Care Advisor reports directly into the Team Manager, who in turn reports into the Client Service and Development Director and will have various support from colleagues nearby which will always be on hand.


Operational Days and Hours:

With given notice, Konecta reserves the right to change your working hours.

Please note that the Macmillan phone lines are operational Monday to Friday 9am till 5.30pm.

You may be required to cover evenings and weekends when required by the business if peak volumes are forecast.

Database & Systems & Training:

Full training will be given by Konecta and will include supporting on-going training requirements for
the duration of the project. You will also receive a full company induction that will include many areas
such as Data Protection Act (DPA), the Quality Management System, CRM training and soft
skills training.

Opportunity for Growth:

Across the campaign the team will have SMART objectives. These will be communicated by the Customer experience Director (on behalf of the client).


Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties.

This added responsibility being rewarded with a salary increase.

  • Ringwood, Hampshire, United Kingdom Dovetail Recruitment Ltd Full time

    Administration Coordinator Job in Ringwood Dovetail Recruitment are pleased to be working with a global business who are looking for a new Administration Coordinator to join them. The company are at the forefront of their field and continuing to grow. The company work with large, big label brands and well-known retailers across the UK, Europe, and the US,...

  • Service Coordinator

    2 weeks ago


    Ringwood, Hampshire, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Service CoordinatorLocation: Ringwood, Hampshire Employer: Manufacturer Salary: upto £40,000 Platinum Recruitment is working in partnership with a really great Agricultural Manufacturer in Ringwood. Hampshire and we have a fantastic opportunity for a Service Coordinator to join their team. What's in it for you? Potential for ProgressionPerformance...

  • Customer Care Advisor

    2 weeks ago


    Ringwood, Hampshire, United Kingdom Reed Business Support Full time

    Administrator - PART TIME - Ringwood - up to £25,000 pro rataA great opportunity to join one of UKs largest businesses in its industry as an Administrator. An inclusive work culture offering flexible working and a positive work environment.As an Administration in this part time position, you will receive some great benefits including:Competitive annual...


  • Ringwood, Hampshire, United Kingdom Office Angels Full time

    We are currently recruiting for a Customer Operations Manager for our longstanding client based inRingwood.Our international client has been based in the UK for 30 years and is a market leader within their industry. This forward-thinking sustainable company has hugely invested last year into their staff by refurbishing their offices and adding some amazing...

  • Care Assistant

    2 weeks ago


    Ringwood, Hampshire, United Kingdom Alina Homecare Full time

    £500 joining bonus is available T's&C's apply**Join us today and make the Alina Homecare difference.We are looking for kind and caring people who want to make a difference to the lives of others.If you have a caring attitude and willingness to make a difference, come and join our fantastic team based in Ringwood and the surrounding areas. You won't regret...


  • Ringwood, Hampshire, United Kingdom Konecta Full time

    Job Title: Customer Service AdvisorSalary: £10.50 per hourLocation: Konecta Ringwood.Hours: Up to 40 paid hours per week.Shifts: 8am to 6pm, Monday to Sunday, Shifts on a rotating patternLightsCameraACTION Do you want to be part of the revolution that's redefining cinema?Are you an experienced and service-focused Customer Service Advisor who's looking to...


  • Ringwood, Hampshire, United Kingdom Talentsure Recruitment Full time

    CUSTOMER SERVICE ADVISORLocation: Ringwood, Hampshire (Hybrid Working)Salary: Minimum £10.50 per hourIMMEDIATE START AVAILABLETEMPORARY - PERMANENT OPPORTUNITIESHours: 8-hour shifts between the hours of 7.00am pmOur client, a highly reputable and fantastic company to work for, are currently recruiting TEMPORARY Customer Service Advisors to join their...


  • Ringwood, Hampshire, United Kingdom Churchill Estates Management Full time

    Location**:Ringwood, Hampshire Rewards and Benefits**:Competitive basic salary, ongoing training and development opportunities and excellent Colleague benefitsAbout usWe are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we're looking for people like you.We're a family-owned business and we're going...

  • Warehouse Coordinator

    2 weeks ago


    Ringwood, Hampshire, United Kingdom Wessex Animal Health Full time

    Full time warehouse operative to work as a team of two, Monday - Friday 8.00am - 5pm.The job will be varied and will include unloading goods, checking in stock, picking & packing animal health products (Mostly animal medicines) so accuracy is essential.You will also be required to maintain and assist customers in our small shop within this role.Ideally you...


  • Ringwood, Hampshire, United Kingdom Seven Resourcing Full time

    Seven Social Care are looking for an Registered Children's Home Manager to work in Ringwood, Dorset. For this role we would consider someone on a permanent basis or on a temporary long term contract, the pay rate for these roles are paid at £45000 Per Annum(Up for negotiation for a higher salary) or from £25 - £30 Per Hour on a temporary basis.We are also...

  • Service Administrator

    2 weeks ago


    Ringwood, Hampshire, United Kingdom The Work Shop Full time

    Are you currently looking for an exciting and fast paced new position for a leading service provider based in spacious, modern office with free parking in Ringwood.This varied and challenging position involves coordinating field-based staff and liaising with customers in a polite and professional manner.Your duties will include: - Providing administrative...

  • Branch Administrator

    2 weeks ago


    Ringwood, Hampshire, United Kingdom Stannah Full time

    Branch Administrator Job Ringwood - Apply NowAre you passionate about customer service and looking to advance your admin career?Stannah is seeking a dedicated Administrator to join our Ringwood Service Branch as a Branch Administrator. This is a full time job, working hours Monday to Thursday 9am to 5.15pm and Friday 9am - 4.45pm.This administrator job...

  • Branch Administrator

    4 weeks ago


    Ringwood, Hampshire, United Kingdom Stannah Full time

    Branch Administrator Job Ringwood - Apply NowAre you passionate about customer service and looking to advance your admin career?Stannah is seeking a dedicated Administrator to join our Ringwood Service Branch as a Branch Administrator. This is a full time job, working hours Monday to Thursday 9am to 5.15pm and Friday 9am - 4.45pm.This administrator job...

  • Service Administrator

    2 weeks ago


    Ringwood, Hampshire, United Kingdom Armfield Ltd Full time

    About usSince our inception in 1963 Armfield has been a proud, independent and responsible provider of technical equipment. Today, Armfield is the world leader in the supply of innovative Education Equipment and Industrial Research & Development equipment for Food, Pharmaceutical and Industry labs. Our equipment allows users to educate, test and research in...

  • Operations Lead

    2 weeks ago


    Ringwood, Hampshire, United Kingdom Aspire Jobs Full time

    Location: RingwoodSalary: £30-£35k DOEHours: 8am-4pm Mon - FriBenefits:Free parking (parking permit), 20 days + Bank Holidays, Pension, Training provided.Aspire Jobs are working in an exclusive partnership with our client who is well-established within the Elderly Person care home sector.This Operations Lead role will suit someone who: - Excellent...


  • Ringwood, Hampshire, United Kingdom CORNERWAYS MEDICAL CENTRE Full time

    We are looking for a Patient Service Co-ordinator to join our friendly, busy team.We are looking for compassionate, caring and professional people with excellent communication and general administrative skills, to join our practice team as a Patient Services Coordinator. You'll be responsible for undertaking a wide range of reception duties and the provision...

  • Passenger Assistant

    2 weeks ago


    Ringwood, Hampshire, United Kingdom Dorset Councils Full time

    Organisation Dorset Council Location Ringwood Reference A Occupational group Transport, Policy, Driver & Passenger Assistance Salary details- £4,588 - £4,71 Job term Part time, Term time only Appointment type Permanent Contact Ad Sheppard Contact telephone Closing Date 29 January 2023Passenger Assistant10 hours per week, Term time onlySalary £4,588 -...

  • HR Advisor

    2 weeks ago


    Ringwood, Hampshire, United Kingdom Churchill Retirement Living Ltd Full time

    About the roleProvide guidance and coaching to Managers and Colleagues on Employee Relations and people mattersEnsure timely completion of probationary reviews and 121's, supporting Managers in the processAssist recruitment team and Managers with interviewing and assessmentsCoordinate peer recognition programmeConduct job evaluations and benchmarkingCarry...


  • Ringwood, Hampshire, United Kingdom New Forest Kennels And Cattery Full time

    We are looking for a hard working and outdoorsy person to join our dedicated team to help care for the animals on their holidays with us. We are in need of someone who is confident with all size animals both great and small, who is committed, caring with a strong and positive work ethic, especially where the role can be physically demandingTHE ROLE:The day...


  • Ringwood, Hampshire, United Kingdom McCarthy Stone Full time

    About YouWe are looking to expand our talented Southern Sales Team and recruit a Field Based Sales Consultant who has customer-focused sales experience gained within housebuilding, hospitality, care, or travel. You will need to be customer centric and can foster and deliver a positive customer experience at every stage of the customer journey.What the Field...