Receptionist

2 weeks ago

Blackpool, Blackpool, United Kingdom Libertys Full time

Job Ref:
BES4407

Branch:
Libertys

Location:
Libertys, Blackpool

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Posted date:29/08/2023

Closing date:01/10/2023

Who are we?


Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK's largest independent hotel group.


Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for a
Receptionist


As a Receptionist you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, to ensure total guest satisfaction.


Key Responsibilities of the role:

  • To be familiar with the days business, including arrivals, departures, and special requests.
  • Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
  • To have a good understanding of the guests' requirements when they are checking in or out.
  • To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
  • Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
  • Keeping the team up to date by attending the daily meetings.
  • Maximise sales through upselling, using incentives and promotions
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
  • Ensure prompt resolution of customer complaints
  • Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

  • To have worked in a hotel or with people in a customer related role.
  • Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
  • To be able to make decisions in a fast paced environment and to enjoy it
  • To be able to communicate well to each other and guests
  • Be able to use a phone and computer system we use Opera.

What do we offer?

  • Competitive salary
  • Excellent ongoing support, training and development
  • 28 days holiday including Bank Holidays per annum
  • Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
  • Stakeholder Pension entitlement
  • Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
  • Food and Beverage discounts at all our hotels
  • Ongoing incentives and rewards
  • Opportunities to move between hotels and grow with the group
  • Meals on duty

More about us:


Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns.

The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times.

And our people embody these brand values.


There are few places with such a wide range of entertainment and activities as Blackpool, and there are few hotels in Blackpool as well placed to enjoy them.

Located on the Northern Promenade at the heart of Blackpool, Liberty's Hotel is the perfect base from which to explore the amusements, golden beaches, the iconic Tower, Winter Gardens and Ballroom.

Swim with sharks at Sea Life, rub shoulders with the 'stars' at Madame Tussauds, get a taste of paradise at the sub-tropical Sandcastle Waterpark.


With 65 rooms on offer, each one with its own en-suite, our hotel is here to help you relax in comfort.

We provide single rooms, family rooms alongside twin and double rooms with the option of a beautiful sea view.

All rooms are maintained with daily housekeeping and include a TV, tea and coffee station, in-room safe and a hairdryer.

Liberty's has its own on-site restaurant and lounge for guests to use at their leisure.

Our restaurant serves breakfast every morning and has a full a la carte menu with a variety of dishes to enjoy after an activity-filled day out.

Grab a drink in the bar and lounge and you'll always be given the warmest of welcomes and the opportunity to relax from all of these exertions with a great atmosphere and some live entertainment.

Blackpool is one of the country's best-loved and most popular destinations. The famous Blackpool Pleasure Beach is just a couple of miles from our hotel's position on the Northern Promenade. There, visitors can enjoy a whole host of seaside amusements.

If you're looking for a more sedate trip, take a long walk down the golden beaches, visit a range of seafront shops, look out onto the Irish Sea and take in the historic sights of this quintessential seaside town.

Need some help knowing what to do first? Our local area guide has a few

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