Customer Service Specialist

1 week ago


Dundee, Dundee City, United Kingdom Dover Fueling Solutions Full time

Summary

:

The Sales Support Specialist will contribute to the DFS process to enable the success of our commercial partners and distributors through world class leading customer support. In this role, the Specialist will build and maintain strong business relationships with our large customer base, manage orders received into the factory ensuring our internal and external customers expectations are met efficiently and to the highest standards throughout this process to final delivery.

Key Responsibilities: Adhere to the DFS highest safety and compliance standards. Receive, process and deliver customer orders and enquiries in line with requirements and expectations. Liaise with planning and production to achieve the best possible delivery dates for our customers. Review financial holds, process credit notes and liaise with DBS regarding financial queries. Check progress of orders in production and advise customers of any ship date changes. Arrange shipments as per order and customer specifications. Create relevant export documents which includes Commercial invoice, Packing list, Export declaration, Certificate of Origin, CMR, A.TR, Airway bills and Bill of Ladings. Issue relevant documentation required against Letters of Credit. Liaise with freight forwarders for goods ready for dispatch. Support customers or internal stakeholders with any enquiries. Contribute to and maintain the value of 5S, standard work, problem solving and process adherence. Compile and report daily standard KPIs. Facilitate and contribute to RCCA and continuous improvement of processes and systems. Special projects and assignments as needed or required. Personal Attributes: Customer focused. Strong organisation and time management skills. Motivated to succeed, flexible in approach, able to work under pressure, and consistently deliver the required performance whilst working to tight deadlines. Excellent communication skills with the ability to develop and maintain strong business relationships. Passionate, with positive attitude, enthusiasm and drive for continuous improvement. Ability to work well as part of a team as well as on own initiative. Proficiency in Microsoft Office package (Word, Excel, PowerPoint, Outlook. Experience of Oracle ERP essential. Knowledge of Letters of Credit, inspection certificates, export licenses and shipping documentation would be an advantage. Work Arrangement : Onsite All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. #LI-HW2 This position may be located in: EMEA : United Kingdom : Dundee : Dundee Job Function : Customer Service
  • P2p Specialist

    1 week ago


    Dundee, Dundee City, United Kingdom Hays Specialist Recruitment Limited Full time

    Exciting opportunity for a P2P specialist to join a Public Sector organisation in DundeeYour new company:Hays are delighted to be working with a Public Sector organisation based in Dundee to recruit for a new P2P Specialist to join their Procurement team.Your new role:The P2P Specialist will report to the Head of Procurement and will be primarily responsible...


  • Dundee, Dundee City, United Kingdom Search Consultancy Full time

    Do you work in a call or contact centre and want to move into an office environment?I am delighted to be recruiting for a customer service advisor role In Dundee for a well respected company.Salary - £22k-£23k DOEStart date - ImmediatelyWhat you duties will include Answering and transferring phone calls Providing an excellent customer service over the...


  • Dundee, Dundee City, United Kingdom Adecco Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?If so, we have the perfect opportunity for you to shine as a Customer Service RepresentativeOur client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day....


  • Dundee, Dundee City, United Kingdom Adecco Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day....


  • Dundee, Dundee City, United Kingdom Asda Express Full time

    Customer Service Assistant - Dundee, Dundee City Role: Retail AssistantLocation: Dundee, DD4 9BSHours: Part-Time Hours Available / PermanentHourly Rate: £11.44Bonus Scheme: Quarterly Bonus IncentiveCompany: Asda ExpressWe are looking for friendly and dedicated Retail Assistant who can provide outstanding customer service to join our welcoming Retail...


  • Dundee, Dundee City, United Kingdom Asda Express Full time

    Customer Service Assistant - Dundee, Dundee City Role: Retail AssistantLocation: Dundee, DD4 9BSHours: Part-Time Hours Available / PermanentHourly Rate: £11.44Bonus Scheme: Quarterly Bonus IncentiveCompany: Asda ExpressWe are looking for friendly and dedicated Retail Assistant who can provide outstanding customer service to join our welcoming Retail...


  • Dundee, Dundee City, United Kingdom Remploy Full time

    IntroductionBe part of something greatMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.From assessments and health services to employability programmes...


  • Dundee, Dundee City, United Kingdom EG Group Full time

    Role:Customer Service AssistantLocation:Dundee, DD4 9BSHours:Part-Time Hours AvailableHourly Rate:£10.50 Aged 18+Bonus Scheme:Quarterly Bonus IncentiveCompany: EG GroupWe are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store As a Sales Assistant, you will have a range...


  • Dundee, Dundee City, United Kingdom CJ Lang & Son Limited Full time

    Customer Service Assistant SPAR, Glamis Rd, Dundee, DD2 2ESAt SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us.Our Customer Service Assistants work as a team; together we provide everything from tonight's dinner to 'Food to Go',...


  • Dundee, Dundee City, United Kingdom Adecco Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?If so, we have the perfect opportunity for you to shine as a Customer Service RepresentativeLocation: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)Pay Rate: £11.32Enhanced: £13.24 (hours worked...


  • Dundee, Dundee City, United Kingdom Discovery Flexibles Limited Full time

    Discovery Flexibles Limited, based in Dundee, is Scotland's leading flexible packaging converter supplying customers within the food, pharmaceutical and pet food industries. With our focus on innovation, Discovery Flexibles have been responsible for developing numerous packaging materials to meet changing customer and industry demands. We have consistently...


  • Dundee, Dundee City, United Kingdom Godwin Recruitment Full time

    A brand-new permanent opportunity within customer service12-month fixed term contract (to be reviewed).Part time, 32.5 hours per week,Monday - Friday (10am - 5pm).Small, friendly team environment.City Centre location, easily accessible using public transport.A leading supplier of healthcare products is recruiting for a customer service professional to assist...


  • Dundee, Dundee City, United Kingdom BSS Full time

    Joining our friendly and hard working family as a Customer Service Apprentice, you'll be on the front line dealing with our customers that come into our shop. As part of the branch team, you will play a vital role in our continued success, providing a first class service.What will I be doing?Not one day is the same as the next in BSS branch life, but here...


  • Dundee, Dundee City, United Kingdom RADIX Full time

    Experienced, full-time Customer Service/Administrator required for construction sector company in Dundee. RADIX is a fast-growing, family-run business, looking for an individual to join the ground screw foundation sales team. You will be dealing with B2B and B2C clients, following the sales process from initial enquiry through to delivery.The business is...


  • Dundee, Dundee City, United Kingdom Yorkshire Building Society Full time

    _If you're great with people, a Customer Service career in our Branch Network could be a great choice for you.And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_Flexibility - We offer a range of flexible working options without unsocial hours, which can help you find...

  • Product Specialist

    1 week ago


    Dundee, Dundee City, United Kingdom NCR Full time

    Product Specialist - Dundee, Great Britain page is loaded Product Specialist - Dundee, Great Britain Apply locations DUNDEE, GBR time type Full time posted on Posted 30+ Days Ago job requisition id R About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch,...

  • Cleaner (Part-time)

    1 week ago


    Dundee, Dundee City, United Kingdom Service Master Clean Full time

    Part time cleaner required.Duties to include the requirement of vacuuming and mopping floors, wiping down surfaces, Toilet & Kitchen areas etc.The site is situated at Seagate, Dundee, DD1 2HB.Hours of work are Monday and Wednesday, 8.00am - 9.15am. Contact _ServiceMaster Clean Contract Services are sure you will realise how important it is to present your...


  • Dundee, Dundee City, United Kingdom Nationwide Specialist Services Full time

    Retail Window Cleaner at NSS Group (Cleaning)Day work 5am - 1pm, 40 hours (Monday to Friday)£10.00 per hour £11.25 Overtime(No experience necessary, full training will be provided)Your job will include: To travel to various building locations within your region to deliver lowlevel window cleaning services using a reach and wash system and traditional...


  • Dundee, Dundee City, United Kingdom Digby Morgan Full time

    summary- _ dundee, scotland_- _ £12.40 per hour_- _ temporary_- specialism- customer services- sub specialism- customer service- reference number PR- job detailsLooking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?This is the perfect role for you...


  • Dundee, Dundee City, United Kingdom Dundee City Council Full time

    Head of Digital and Customer Services - DEE05598 Sector: Executive Positions, Government & Defence For more information, please visit: Forces Families Jobs is a product of the Army Families Federation (AFF). AFF is a charitable incorporated organisation registered in England and Wales with registered charity number and a charity registered in Scotland...