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Customer Service Administrator

3 months ago

Dundee, Dundee City, United Kingdom RADIX Full time

Experienced, full-time Customer Service/Administrator required for construction sector company in Dundee. RADIX is a fast-growing, family-run business, looking for an individual to join the ground screw foundation sales team. You will be dealing with B2B and B2C clients, following the sales process from initial enquiry through to delivery.


The business is expanding rapidly so we require someone who is comfortable with a challenge, can think on their feet and work well in a team and as an individual.

The role will suit an applicant who is dynamic and happy getting involved with the early implementation of processes. Experience in the construction industry is beneficial but not necessary.

Daily tasks include:

  • Taking initial phone and web enquiries
  • Gathering relevant project information from customers
  • Producing and sending quotations
  • Accurate input of data on company CRM system, Hubspot
  • Providing exceptional customer service
  • Managing product and equipment related sales
  • Liaising with accounts department on payments
  • Liaising with logistics companies and arranging timely delivery of product to clients.

Must haves:

  • Proactive attitude
  • Attention to detail
  • Comfortable liaising with clients
  • Experience using Microsoft Office programs
  • Keen to learn new skills
  • Share the company ethos of honesty, responsibility, passion and commitment.

Desirables:

  • An understanding of technical drawings
  • Experience with CRM systems
  • Worked within the construction sector
  • Experience working in an SME

Working hours:

  • We implement a fourday working week, Monday to Thursday 08:00hrs 17:00hrs plus one in four Friday rotation for office team staff
  • Standard holidays

Job Types:
Full-time, Permanent

Salary:
From £24,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Onsite parking
  • Private medical insurance

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 2 years (preferred)
  • Administrative: 1 year (preferred)
  • CRM software: 1 year (preferred)

Work Location:
One location

Reference ID:
RADIX CustSvs/Admin