Customer Service Team Manager

7 days ago

Skelmersdale, United Kingdom Victorian Plumbing Full time
Do you have what it takes to shine? Lead the Way at (url removed)

Are you a customer service extraordinaire with a flair for motivating a team? Do you dream of exceeding expectations and fostering a collaborative environment that's anything but leaky? Then dive right in – (url removed) is looking for a superstar Team Leader to join our team at (url removed)


In this role, you'll be the cornerstone of our customer service function, ensuring a smooth flow of exceptional service that leaves a lasting impression.

Picture yourself as a coach, a mentor, and an inspirational leader – someone who creates a supportive environment where your team can truly flourish and contribute their unique talents.


Through clear communication, delegation, and a keen eye for performance, you'll guide your team to new heights of customer satisfaction.

We're talking setting new standards, fostering a culture of continuous improvement, and playing a pivotal role in shaping the future of how we serve our customers.


Here's a glimpse of what you'll be doing:

  • Become a

Customer Satisfaction Superhero:
Own those customer inquiries and drive towards fantastic resolutions. After all, going the extra mile is what sets us apart

Lead by Example:
Be the embodiment of our company values and inspire your team to follow suit. Let's create a powerhouse of motivated and engaged individuals

Unleash Your Team's Potential:

Share your wisdom and expertise to coach and develop your team, empowering them to achieve their goals and career aspirations.


Build a Dream Team:
Cultivate a collaborative and supportive environment where everyone feels valued and respected. Set clear goals and motivate your team to achieve stellar results

Communication is Key:
You'll be the bridge between your team, other departments, and our valued customers. Excellent communication skills are a must

Are you the perfect fit?

  • Proven management and leadership experience is a must.
  • You have exceptional people skills and a passion for creating a positive and motivating team spirit.
  • Customer service/call centre experience is a no-brainer.
  • You possess ability to untangle complex customer conundrums. No situation is too tricky for you to navigate – challenges are just opportunities to showcase your problem-solving expertise
  • Taking initiative and resolving issues independently is your forte.
  • Adaptability is key – you thrive in a fast-paced and growing environment.
  • Your communication skills, written and verbal, are top-notch, and you have a professional telephone manner.
  • Numbers and IT? You've got this. You can utilise all our internal systems with ease.
  • A positive and enthusiastic attitude, with the ability to embrace change, is the final ingredient


If you're ready to make a splash in a dynamic and rewarding environment, we want to hear from you Join (url removed) and be a part of our customer service success story.

Hours: 40 hours per week with rotational shifts between the following hours:

Weekdays: 08:00 – 21:00

Saturday: 08:30 – 17:00

Sunday & Bank Holiday: 09:30 – 18:00

1 in 4 weekends

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