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Adventure Instructor Level 2

3 months ago

Colwyn Bay, Conwy, United Kingdom Adventure Parc Snowdonia Full time

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe.

In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.


In 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor/outdoor Wave Garden Spa.

We also launched showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for
Adventure Team Instructors who share our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose


The role will be working in a dynamic environment, responsible for the supervision and safe running of the Adrenalin Indoors operations, ensuring customers receive an outstanding customer experience.


Main Duties and Responsibilities

  • Be a key player in the safe and appropriate operation of the Adrenaline Indoors activities
  • Work within all aspects of the Adrenalin Indoors facility
  • Deliver activities with exceptional levels of customer satisfaction
  • Be focused and vigilant, ensuring each customer is monitored constantly during their session
  • As required, carry out appropriate safety checks of equipment
  • Maintain a tidy and proper working environment for all staff and customers
  • Confidently deal with and report any first aid incidents
  • Behave in a way that embodies and promotes the Adventure Parc Snowdonia culture
  • Attend frequent training sessions
  • Any other duties as appropriate

Key Skills / Experience Requirements

  • An energetic, confident, friendly and motivated personality
  • Highly focused on delivering excellent customer service
  • High levels of focus and concentration
  • A good level of personal fitness
  • Ability to work using your own initiative, autonomously as well as part of a team
  • A flexible approach to work with a positive attitude
  • A valid DBS disclosure

Desirable experience and skills

  • Experience of maintenance and safety checking of adventure activity equipment
  • Welsh Speaker
  • Experience using high ropes/ rigging equipment
  • An ERCA qualification or higher
  • Minimum of 1year experience in a similar role
  • Valid First Aid Qualification

Additional Information

  • Training and support to succeed in your role
  • Flexible working hours
  • Pay rate that exceeds the National Minimum Wage
  • Great benefits including staff surf, Ninja Assault access and family and friends discounts
  • Food and beverage discounts
  • Access to our Employee Assistance Programme

Type of Contract:
Seasonal, hours to be discussed at interview.

Job Types:
Full-time, Part-time, Fixed term contract

Salary:
£11.00 per hour

Schedule:

  • Weekend availability

Ability to commute/relocate:

  • Conwy LL32 8QE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person