Corporate Claims Handler

6 days ago


Bournemouth, Bournemouth, United Kingdom Crisis24 Full time

Job Title:
Corporate Claims Handler

Location:
Central London / Hybrid

Department:
Medical Assistance

Reporting to:
Claims Manager

About Crisis24

Crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm.

Championed by its 24/7 state-of-the-art Global Operations Centers, highly skilled team of intelligence analysts, and a powerful risk management platform, Crisis24 offers the solutions, technology, and artificial intelligence experts with on-the-ground capacity to manage risk at home and abroad.

Its promise is to enable the world's most influential people, disruptive brands, and prominent organizations to operate with confidence.

Crisis24 has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services.

With a combined expertise covering 55 years we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers - a truly combined medical and security risk management industry leader.

Summary of the Role

  • The main purpose of the role will be to deal with Corporate Travel Claims, providing efficient friendly customer contact with accurate relaying of information and high levels of customer service. You will make / receive customer calls.
  • To provide verbal and written advice to customers on all aspects of claims handling as well as providing a high level of service to our external clients through client relationship and process efficiency.
  • Converse and interact with third party providers and insurers

Teamwork is key:

supporting colleagues on a day-to-day basis.

Key Responsibilities

  • Promote the best image of the Company through a professional manner, personal appearance, behavior and adhere to company standards and procedures. Maintain the highest level of personal conduct.
  • To provide comprehensive verbal and written advice on all aspects of policy wording in
relation to cover and claims.

  • To provide a high level of telephone response to all calls, by giving clear and accurate advice to customers.
  • To accurately assess all claims and respond to claimant with concise communication detailing all further Information / documentation required to proceed with claim or giving full explanation of settlement.
- and acted upon.
- claims

system.

  • Ensure any potential fraud indicator is identified and acted upon.
  • To achieve high levels of Customer Service delivery based on company call handling guidelines and standards.
  • To work to agreed standards of accuracy, quality, and business procedures for all areas of call handling and processing
  • To adhere to all FCA compliance guidelines and standards for Treating Customers Fairly as covered in Induction Training.
  • To work within the agreed inbound / outbound call handling and productivity standards in order to achieve the agreed service levels.
Performance Measures

  • Ensure all communications are accurately processed within agreed service levels and guidelines.
  • Ensure accurate (QA) processing of all claims.
  • Represent the department to a high standard of service, both internally and externally.
  • Ensure department standards are met for both QA & productivity equally.
  • Able to demonstrate delivery through people by maintaining a good team spirit and working
Atmosphere.

Person specification:
Key skills, experience & knowledge

  • Good standard of education and ability to demonstrate the sufficient level of intellectual ability required for the job.
  • Good command of the English Language
  • Must be numerate and accurate
  • Excellent written and verbal skills
  • Ability to work under pressure
  • Achieve department targets
  • Confident and helpful telephone manner
  • Good organizational skills
  • Ability to work on own initiative and as part of a team
  • Knowledge of claims management systems (preferred)
  • Understanding of FSA regulations and the TCF concept
  • Highly motivated, polite, friendly, and assertive
  • Integrity and ability to maintain confidentiality
  • Forward thinking and proactive
  • Team player


Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.


  • Corporate Actions

    6 days ago


    Bournemouth, Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    J.P. Morgan is offering a unique opportunity for highly-motivated individual to break into security services as part of the securities lending department. Agent Lending is a product line within Trading Services, CIB. Agent Lending provides securities lending services to institutional investors such as pension funds, mutual funds, sovereign wealth funds,...

  • Customer Service

    6 days ago


    Bournemouth, Bournemouth, United Kingdom Domestic Appliance Care Full time

    We are looking someone with a friendly phone manner to start their new career with us as a customer service and claims handler. Your role will be speaking, both inbound and outbound, with our customers to help them with an queries they may have or if they need to make a claim on any of their appliances. Your role will also include a small amount of admin...


  • Bournemouth, Bournemouth, United Kingdom Talent Sure Recruitment Limited Full time

    Customer Service - Motor Claims Handler​Location - Bournemouth (Hybrid Working)Salary - £24,100 per annum (increasing to £25,600 within 18 months)Hours - 37 1⁄2 hours per week, 5 days per week or part time full days available (between Monday - Friday 8.00am - 9.00pm, Saturday - Sunday 9.00am - 5.00pm)Are you ready to be the reassuring voice our...

  • Employment Solicitor

    2 months ago


    Bournemouth, Bournemouth, United Kingdom Chadwick Nott Full time

    Employment SolicitorLocation: BournemouthThis Legal 500 ranked firm in Bournemouth is looking for an experienced Employment Solicitor to join their team.Within this role you would be working closely with the corporate and commercial teams ensuring that the firm provides a fantastic all-round service to it's clients.Here you would be responsible for a mainly...

  • Employment Solicitor

    3 weeks ago


    Bournemouth, Bournemouth, United Kingdom Chadwick Nott Full time

    Employment SolicitorLocation: BournemouthThis Legal 500 ranked firm in Bournemouth is looking for an experienced Employment Solicitor to join their team.Within this role you would be working closely with the corporate and commercial teams ensuring that the firm provides a fantastic all-round service to it's clients.Here you would be responsible for a mainly...


  • Bournemouth, Bournemouth, United Kingdom Butler Ross Full time

    Senior Commercial OfficerAn exciting new opportunity for a Senior Commercial Officer to join a leading aerospace and defence company based in Hurn with a salary up to £40,000. This position has been created due to recent business growth and increased project requirements. The SeniorCommercial Officer engages in commercial activities relating to bids and...

  • Senior Accounts

    7 days ago


    Bournemouth, Bournemouth, United Kingdom First 2 Recruit Full time

    Senior Accounts (Corporate Tax) (Accountancy Practice Based) – Bournemouth Job Type: Permanent Are you an experienced Corporate Tax Senior Manager looking for a new challenge and an opportunity to progress? Duties include: I am looking for an experienced corporate tax specialist at Senior Manager level to join my client'sfast-growing and...


  • Bournemouth, Bournemouth, United Kingdom Ellis Jones Solicitors Full time

    Our Business Services team has been recognised as a top firm within The Legal 500. The Head of the team, Neil Cook, is a recommended Lawyer by The Legal 500 UK 2023 for Business Services - described as _thoughtful, incisive and practical.' _The Business Services department carries out both commercial and corporate work for small and large businesses in many...


  • Bournemouth, Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Global Custody Asset Servicing is responsible for managing all corporate and income related events across all asset classes for collections, announcement capture, corporate actions processing, income processing, proxy and controls, entitlement completion and payment processing, claims management. This role requires a high-performing Associate to play a key...


  • Bournemouth, Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    As a Senior Payroll Administrator you will assist in the production ofPayroll related services for employees JPMC using an insourced, hosted software.Your main day to day responsibilities will be the collection and input of payroll information to the payroll system, checking of payroll outputs, and query resolution.Additional responsibilities include...


  • Bournemouth, Bournemouth, United Kingdom Debenhams Ottaway LLP Full time

    Preston Redman is a forward-thinking law firm based in Bournemouth on the South Coast. The firm has a culture of exceptional client service and prides itself on being an open friendly place to work.We are seeking an enthusiastic, conscientious, and reliable full-time litigation legal secretary, with the ability to work under pressure, previous experience of...


  • Bournemouth, United Kingdom Crisis24 Full time

    **Job Title**: Corporate Claims Handler **Location**: Bournemouth or Central London / Hybrid **Reporting to**: Claims Manager About Crisis24 Crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm. Championed by its 24/7 state-of-the-art Global Operations Centers, highly...


  • Bournemouth, United Kingdom Crisis24 Full time

    At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work - and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested? **Job Title**: Corporate...


  • Bournemouth, United Kingdom Crisis24 Full time

    At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work - and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested? **Job Title**: Corporate...

  • Claims Handler

    3 weeks ago


    Bournemouth, United Kingdom Talentsure Recruitment Full time

    **Claims Handler** **Salary: £25,000 per annum** **Location: Bournemouth (Hybrid Working)** **Hours: Monday - Friday 9.00am - 5.00pm** **Contract: Full Time, Permanent** Embrace the excitement of tackling challenges and unleash your problem-solving skills with our client's global brokerage team! Our client is seeking a motivated, professional, and...

  • Claims Handler

    2 weeks ago


    Bournemouth, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Claims Handler Location: Bournemouth, Dorset Salary: £24,100pa with regular salary increases Platinum Recruitment support multiple Insurance businesses in the Bournemouth, Dorset area, and we have an opportunity for a Claims Handler to join a great team. Monday-Friday 8:30am-5pm This role is NOT remote, you have to attend the office in...

  • Claims Handler

    2 weeks ago


    Bournemouth, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Claims HandlerLocation: Bournemouth, DorsetSalary: £24,100pa with regular salary increasesPlatinum Recruitment support multiple Insurance businesses in the Bournemouth, Dorset area, and we have an opportunity for a Claims Handler to join a great team.Monday-Friday 8:30am-5pmThis role is NOT remote, you have to attend the office in Bournemouth, Dorset...

  • Claims Handler

    1 week ago


    Bournemouth, United Kingdom PLATINUM RECRUITMENT CONSULTANCY LIMITED Full time

    Role: Claims Handler Location: Bournemouth, Dorset Salary: £24,100pa with regular salary increases Platinum Recruitment support multiple Insurance businesses in the Bournemouth, Dorset area, and we have an opportunity for a Claims Handler to join a great team. Monday-Friday 8:30am-5pm This role is NOT remote, you have to attend the office in Bournemouth,...

  • Claims Handler

    2 weeks ago


    Bournemouth, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Claims HandlerLocation: Bournemouth, DorsetSalary: £24,100pa with regular salary increasesPlatinum Recruitment support multiple Insurance businesses in the Bournemouth, Dorset area, and we have an opportunity for a Claims Handler to join a great team.Monday-Friday 8:30am-5pm This role is NOT remote, you have to attend the office in Bournemouth, Dorset...

  • Claims Handler

    2 weeks ago


    Bournemouth, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Claims HandlerLocation: Bournemouth, DorsetSalary: £24,100pa with regular salary increasesPlatinum Recruitment support multiple Insurance businesses in the Bournemouth, Dorset area, and we have an opportunity for a Claims Handler to join a great team.Monday-Friday 8:30am-5pmThis role is NOT remote, you have to attend the office in Bournemouth, Dorset...

  • Claims Handler

    3 days ago


    Bournemouth, United Kingdom PLATINUM RECRUITMENT CONSULTANCY LIMITED Full time

    Role: Claims Handler Location: Bournemouth, Dorset Salary: £24,100pa with regular salary increases Platinum Recruitment support multiple Insurance businesses in the Bournemouth, Dorset area, and we have an opportunity for a Claims Handler to join a great team. Monday-Friday 8:30am-5pm This role is NOT remote, you have to attend the office in Bournemouth,...

  • Claims Handler

    3 weeks ago


    Bournemouth, United Kingdom Gallagher Full time

    Overview We are looking to recruit a motivated, professional, and dedicated Claims Handler to join our growing Gallagher Block of Flats (GBoF) team based out of our Bournemouth office. Our GBoF team is a supportive, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you. You...

  • Claims Handler

    17 hours ago


    Bournemouth, United Kingdom Gallagher Full time

    Overview We are looking to recruit a motivated, professional, and dedicated Claims Handler to join our growing Gallagher Block of Flats (GBoF) team based out of our Bournemouth office. Our GBoF team is a supportive, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you. You...

  • Claims Handler

    3 weeks ago


    Bournemouth, United Kingdom LV= General Insurance Full time

    **What Are We Looking For?** Are you a brilliant communicator with a passion for customer service? We’re looking for people like you to join our motor insurance division as Claims Handlers. Ours aren’t your average Claims roles - so you won’t find any tough targets here. Instead, you’ll find support at every turn, plenty of fun along the way and...

  • Customer Service

    2 months ago


    Bournemouth, United Kingdom Domestic Appliance Care Full time

    We are looking someone with a friendly phone manner to start their new career with us as a customer service and claims handler. Your role will be speaking, both inbound and outbound, with our customers to help them with an queries they may have or if they need to make a claim on any of their appliances. Your role will also include a small amount of admin...

  • Customer Service

    2 days ago


    Bournemouth, United Kingdom Domestic Appliance Care Full time

    We are looking someone with a friendly phone manner to start their new career with us as a customer service and claims handler. Your role will be speaking, both inbound and outbound, with our customers to help them with an queries they may have or if they need to make a claim on any of their appliances. Your role will also include a small amount of admin...

  • Claims Handler

    2 weeks ago


    Bournemouth, United Kingdom Gallagher Full time

    **Claims Handler - Bournemouth** **Things you need to know**: - These are permanent roles - We are based in Bournemouth with plenty of free parking spaces for easy access - Our working hours are Monday to Friday 9-5 - Hybrid working options available - Salary is up to £25,000 - We have an ongoing structured training programme and a dedicated training team...


  • Bournemouth, United Kingdom LV= General Insurance Full time

    **What Are We Looking For** We’re looking for friendly people to help our customers make claims on their home insurance policies on a Part Time basis. You’ll have great relationship-building skills and share our passion for providing outstanding customer service. You’ll be answering calls and providing advice in a range of situations so you’ll need...

  • Claims Handler

    3 weeks ago


    Bournemouth, United Kingdom Gallagher Full time

    Overview We are looking to recruit a motivated, professional, and dedicated Claims to join our growing Gallagher Block of Flats (GBoF) team based out of our Bournemouth office. Our GBoF team is a supportive, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you. You will be...

  • Claims Handler

    2 weeks ago


    Bournemouth, United Kingdom LV= General Insurance Full time

    **About the Role**: LV= General Insurance have an excellent opportunity to join an innovative Claims team in Bournemouth as a Third-Party Direct Claims Consultant. Ours isn’t an average claims team, what makes us different is that we truly understand what matters to our customers. Success here is measured on the experience we offer our customers. You will...

  • Claims Handler

    3 weeks ago


    Bournemouth, United Kingdom Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...