Customer Advisor

1 week ago


Ramsgate, Kent, United Kingdom SGS Energy Full time

Preferably a full-time
role howeverpart-time
hours would be considered for the right individual. (at least 20 hours per week)

This role will be on-site
at our office in Manston


Working as part of a small team office-based team you will be responsible for arranging Renewable energy solutions for a range of new and existing customers.


You will help manage the first part of the customer journey from initial enquiry through to quote receipt and sales conversion.

Key tasks

  • Monitoring customer enquiries from several different sources including our website, ebay, shared mailbox, referrals and purchased leads
  • Initial customer phone interaction and information gathering
  • Information logging via our CRM system
  • Working with the renewable energy designers to ensure designs and quotes are provide in a timely manor
  • Present quotes to customers to ensure quotes are converted to a sale gaining feedback where necessary
Key skills

  • Have excellent customer service and communication skills
  • A natural ability to build a strong rapport with customers
  • Attention to detail
  • Active listening skills
  • Confidence and enthusiasm
  • PC literate, working knowledge of MS office systems

Job Types:
Full-time, Part-time, Permanent

Salary:
From £10.42 per hour

Benefits:

  • Casual dress
  • Company events
  • Employee discount

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • CT125GY: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you looking for a full time or part time role ?

Work Location:
One location

Reference ID:
SGS1

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