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Tour Guide

3 months ago

Torquay, Torbay, United Kingdom Kents Cavern Prehistoric Caves Full time

We are currently looking for a new tour guide to join our dynamic and friendly team here at Kents Cavern for the summer holidays (July/ August/ September).


As part of the job as a Kents Cavern Tour Guide you will be required to familiarise yourself with the information associated with the cave and our health and safety procedures.

This role is principally concerned with entertaining and leading visitors of all ages on guided tours around the cave system.

However, outside of the caves you are expected to undertake retail shop operations, ticketing and other customer service-related operations. Additionally, you are expected to undertake site cleaning and maintenance duties, as directed. You will also be expected to keep the children's activity area and woodlands safe and clean.

Excellent interpersonal and customer service skills, a smart appearance and a confident approach to dealing with the public are essential.

You will be required to wear uniform that is provided.
-
PLEASE NOTE:_Minimum age for this job role is 18 and above._

Outline of Duties
The following list is an outline of duties required from the role.

Guiding
- (4 to 6) 45 minutes presentations around the cave per day.

  • Carrying out daily safety checks around site.
  • Sweeping the paths and patio areas.
  • Litterpicking the site and car park.
  • Maintaining the cleanliness of toilet facilities.
  • Maintaining and clearing site bins and wastage.

Ticketing & Retail Operations

  • General front of house reception duties.
  • Welcoming and directing visitors.
  • Responsible for stock control, shop displays and cleanliness of the retail space.
Follow opening and closing procedures.

  • Answering the telephone and providing callers with information about the attraction.

Health and safety
The company has a clear health and safety policy and this must be followed at all times. Checklists and procedures assist in the delivery of this policy and must be completed thoroughly. Full training will be given.

Other Duties

Hours

How to Apply.

Send CV's via indeed or:

Please send in your CV to:
James Hull

Kents Cavern Prehistoric Caves

Ilsham Road

Torquay

TQ1 2JF

Key Dates

Application Deadline:
Friday 23rd June.

Interviews:
To take place in the week commencing Monday 26th June.

Job Types:
Part-time, Fixed term contract

Contract length: 2 months

Part-time hours: per week

Salary:
£7.50-£10.50 per hour

Schedule:

  • Day shift

Supplemental pay types:

  • Tips

Work Location:
In person

Application deadline: 23/06/2023