Front of House and Events Officer

1 week ago

London, Greater London, United Kingdom English National Ballet Full time
At English National Ballet, we love working with people who are passionate about what they do. We aim to support employees to develop their skills and bring new ideas to the table.

ENB is committed to putting in the long-term work to ensure a respectful workplace where diversity, inclusivity, positive change, and learning, are embraced and celebrated.


About the role


The Building Operations team is responsible for ensuring the smooth and safe operation of the building, providing a consistently high level of customer service, for a building with many uses including as English National Ballet's home, as well as a base for many other creative companies rehearsals and filming and for high-profile event usage.


If you want to develop your front of house and customer service skills or expand your career into hires and events logistics, then this is the right opportunity for you.

Working to the priorities set by the Head of Building Operations, the Front of House and Events Officer will focus on:

  • Event planning, set-up, support, greeting and hospitality service
  • Coordination of logistics and operational elements of visiting creative hires
  • Event hire support, including hosting sitevisits for clients and suppliers, and event delivery
  • Essential services for the daytoday running of the building
  • Front of house duties including reception and managing the switchboard
  • A welcoming, safe and secure environment in the building

Responsibilities

  • Assist operationally with external hires and events at the Mulryan Centre for Dance, such as dance, theatre and music rehearsals, receptions and dinners, filming, meetings and conferences
  • Create event plans and risk assessments for both large and smallscale events and artistic activity
  • Ensure the smooth, safe running of all activity at the Mulryan Centre for Dance (MCD).
  • Act as a key point of contact in the building; delivering the highest level of customer service, both to internal and external customers.
  • Work effectively as part of the Building Operations team, and provide cover as required during break times or for shift requirements
  • Work proactively with the Head of Building Operations and Team to support colleagues in Producing, Technical, Development, Marketing, Commercial for events and hires.

Key Selection Criteria

  • Experience of planning, coordination and logistics.
  • Experience of working in a busy customerorientated environmen
  • Ability to understand the varied requirements of working in the performing arts or cultural sector and the practical requirements for the successful delivery of artistic productions
  • Good communication and listening skills, with a high standard of written and verbal Englis
  • Ability to build positive working relationships with coworkers and other internal and external contact
  • Professional and confident manner with a high standard of customer care and responsiveness


English National Ballet (ENB) has been bringing world-class ballet and music to the widest possible audience for over seventy years.

We are a pioneering Company at the forefront of ballet's growth and evolution:
celebrating tradition whilst striving to innovate and develop the artform. ENB is also a UK leader in creative learning and engagement practice, building innovative partnerships and community programmes.

English National Ballet is committed to artistic excellence and to sharing ballet with as many people as possible, across the UK and around the world.

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