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Support Practitioner

3 months ago

Liverpool, Liverpool, United Kingdom YMCA Together Full time

Job Title:

Support Practitioner

Responsible to:

Service Manager

Responsible for:

N/A

Hours of Work:

37.5 hrs per week

Location:

Stepping Stones & Nightingale House

Salary and benefits:

- £25,555 per annum

  • 33 Days Annual leave including holidays per annum
  • Paid Medicash support
  • Birthday bonus
  • Charity day of your choice
  • Wellbeing Hours
  • Cycle To Work Scheme
  • Refer a Friend Scheme
  • Christmas Voucher
  • Company Pension Scheme 4%
  • Funded Training Opportunities
  • Hardship/DTH Loan
YMCA Together is a registered charity and company Limited by Guarantee.

We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness.

These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.


Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.


Job Purpose
To provide stepped up, crisis care to people to prevent an initial hospital admission.

YMCA Together are able to adapt and flex our current provision to enable a safe and therapeutically beneficial environment to support service users in crisis.

We provide crisis accommodation (stepped-up care) & delayed discharge accommodation (stepped-down care) within Stepping Stones and Drop In provision.

Duties and responsibilities


Support Practitioners will be skilled in delivering a range of interventions to adults to build strength, enhance resilience and encourage progress.

The post holder will be responsible for providing key work support to a small case load of individuals will have the primary role of providing and co-coordinating support interventions and multi-agency activity.


  • To work as part of the daytime Support Team
  • To provide an accommodationbased support service to people in a period of crisis within a psychologically informed environment that is underpinned with a Trauma Informed Care approach
  • To recognise that all people who access the service will be in a period of mental health crisis and will need a considered and planned response
  • To ensure each service user will receive personalised support taking into account their identified risks and personal needs
  • To provide a high level of therapeutic support to individuals in mental health crisis & professionally diagnosed complexities of needs
  • To provide a safe, welcoming environment with excellent standards and an ethos of service delivery that encourages all service users to engage with support on offer
  • To facilitate access to service 24 hours a day, 7 days a week
  • To respond to emergency referrals and/or situations
  • To offer a safe space with temporary support, whilst alternative arrangements for support & safe return to own accommodation are put in place
  • To Support service users transitioning from Hospital Wards to achieve their goals and targets as defined/ agreed within the projects Multiple Needs Assessment Tool & Framework
  • To safely facilitate a return to the home for clients accepted into the crisis accommodationbased support
  • To implement practical, feasible &effective resettlement planning & support for clients accessing the delayed discharge accommodationbased service.

Specific Duties

  • Receiving referrals for clients in mental health crisis & accommodation based social crisis (through Meresycare) via Crisis Resolution Home Support Team (CRHT), Community Mental Health Team (CMHT) Care Coordination & Integrated Hospital Discharge Teams
  • Responding to referrals within set timescales (1 hour)
  • Assess any referrals to determine suitability to the service & if accepted arrange for move into the accommodation
  • Undertake initial needs & risk assessments
  • Preparation of room prior to move in being completed
  • Carry out induction to all new clients of the service
  • Complete the welcome process to the service which may include supporting with the preparation of food & drink
  • Make arrangements for client to attend meetings with Crisis Resolution Home Support Team (CRHT) or Community Mental Health Team (CMHT) Care Coordinator
  • Support with effective pathway & resettlement planning what needs to be in place for clients when they return home or access their own independent accommodation
  • Carry out evening welfare checks during every shift
  • To monitor clients emotional & mental wellbeing
  • To contribute to & to follow a 7day reoccurring timetable for clients
  • To contribute & follow every clients Wellness Plan this covers 6 domains:
  • Wellness Tools, Triggers, Early Warning Signs of