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IT Support Apprentice

3 months ago

Maidstone, Kent, United Kingdom QA apprenticeships Full time

Employer description:
Ensure you read the information regarding this opportunity thoroughly before making an application.

Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques.

With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service.

Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers' expectations.


Overview:
We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.


Salary:
£18,000 per annum.

Responsibilities:
Working with the IT Support Telephone line and Ticketing System, assisting users seeking technical assistance and logging support tickets on the company Helpdesk system
Checking, categorising, prioritising and assigning out of incoming supports tickets
Providing remote desktop support, machine imaging and software deployments to dealership users
Become disciplined in communication, internal customer service and administration skills whilst providing IT support to all users
Develop skills to support and roll out desktop hardware as required to new and existing users retaining movement, integrity and security of data
Develop hardware trouble shooting skills primarily dealing with Windows PCs, mobile devices and network printers, Android and IOS tablets

It is not an exhaustive list, and you may be requested to carry out other duties at different times.

Personal qualities:
Team player
Good Customer Service Skills
Adaptable
Problem solving skills
Good communication skills

Entry requirements:
3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.


If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Working week:
8:30am - 5:30pm, Monday- Friday / 40hrs a week.

Benefits:
In return for the hard work and success that our fantastic team deliver, we offer a range of competitive benefit packages, including but not limited to the following:

Contributory Company Pension Scheme
Performance Bonuses
Long Service Holiday Reward and your birthday off
Enhanced Maternity and Paternity Policy
Share Save Options

Plus lots more

Future prospects:
Once you have successfully completed the apprenticeship, there is the potential to gain a permanent position.

Important information:


Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future.

With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now