1st Line IT Support Technician

2 weeks ago


North Yorkshire, United Kingdom Synergie Full time
Job title: 1st Line IT Support Technician

Contract type:
full-time, permanent (40 hours per week)

Hours:
Monday to Friday

Salary:
is negotiable depending on the knowledge and experience to offer.

Acorn by Synergie is currently searching for a 1st Line IT Support Technician to join a well-established business in North Yorkshire.

Working with a variety of users, the purpose of the role is to resolve or escalate technical issues in a prompt and professional manner.

As the first point of contact for all IT support queries, duties of the role will include:

  • Identifying issues and talking the user through the required steps to resolve or escalate to the relevant teams when necessary
  • Logging all calls and notes using a ticketing system to record progress and required actions
  • Working with the IT Manager to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented
  • Liaising with internal and external stakeholders
  • Carrying out daily checks and system audits
  • Involvement in small and mediumsized projects
  • Always looking to improve knowledge and understanding across the various software and hardware technologies supported by the team
Acorn by Synergie acts as an employment agency for permanent recruitment.

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