Network Ops Performance Manager

3 weeks ago

London, Greater London, United Kingdom Severn Trent Water Full time

4 weeks ago Be among the first 25 applicants

Did you know the length of Severn Trent's & Hafren Dyfrdwy's water main pipes would wrap around the world just over once? Well, now you do.

It's a big network, and a big responsibility. Every day 8 million rely on us to bring them clean water at the turn of a tap and take away their waste in one flush. From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we'd love to talk to you. There really is something for everyone here. EVERYTHING YOU NEED TO KNOW Our purpose is taking care of life's essentials, but we're also big on making a difference, not just because we should but because we care. Working within our growing and developing Customer Network Operations department we have a new business challenge which may just be a great development opportunity for you You have the chance to join the team as a performance manager, where you'll predominantly be working alongside the business lead to manage all aspects of performance around leakage, gang delivery, R&M (Repair and Maintenance) performance, Capital Works delivery and CMEX (our customer performance metrics) with the overall goal of efficiently and effectively transitioning a new organisational structure into the wider organisation, whilst ensuring that we deliver on our financial aims and budget responsibilities. You'll be involved in numerous daily activities put in place in to help to aid this transition, such as budget tracking, ensuring capital spends are accurate, liaising with a multitude of stakeholders, monitoring Health and safety and delivering on all of our key ODI's (performance measures). You will work closely alongside the management Team and the Business Lead to drive all aspects of performance and assist with improving engagement and improving Customer Network Ops QUEST score to display this across the whole team. Plus, as our new Performance manager at Severn Trent, you will utilise your operational knowledge, previous experience in managing large projects & teams and your capabilities with working towards budgets & deadlines to ensure that we are providing our customers with the best possible service whilst this development within our business occurs So, does this Sound like you? Then please read on. What You'll Bring To The Role Your key accountabilities in helping us will be:
  • Of course, you will aim to deliver a 10 out of 10 service for our customers all day every day however you'll also assist the Business Lead to manage and inspire an engaged team of staff to provide action and insight into key performance and improvement areas and You'll also assist along with the BL, County Performance Analyst and TM's in managing the budget including operational, IRE and capital expenditure.
  • You will work closely with the Scheduling teams, 24/7 dispatch, Network Control and internal and external customers to ensure workflows and we provide a seamless service thereby Minimising disruption for customers and representing the Severn Trent brand.
  • Ensure that all our activity and customer contact in your area of control is carried out in a manner whereby: No-one gets hurt (employee, contractor or member of the public) as a result of the work we do. We want to ensure that Our people are supported by excellent performance management and that we reduce the number of water supply interruptions on our network and improve our speed of response to these events.
  • Furthermore, We focus on water quality and give our customer water that is good to drink. We need to follow our KCI process and work collaboratively with our contractor partners, business partners and Trade Union colleagues.
  • We strive to communicate daily with our teams and share team performance and we look for improvements in the way we operate by minimising waste and speeding up our processes
  • Lead & embed change within the team to deliver sustained improvements to performance and also involve yourself in our weekly meetings (called CommCells) to drive continuous improvement within the department, using SBF (safer, better Faster) techniques, enabling you to become one of our Continuous Improvement Champions
  • Please note, as part of this role you will be required to be part of a standby rota (All associated allowances will be included such as car allowance) and this role is based in Staverton/ edgbaston
What's In It For You It's not just a job you'll get here, you'll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we'll also help you play your part in looking after the environment and the community in which we live. Here's some of our favourites:
  • Salary: £50,625.77
  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Annual bonus scheme (of up to £2,250 per annum based on company performance)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • Dedicated training and development with our 'Academy'
  • Electric vehicle scheme and retail offers.
  • Family friendly policies
  • Two volunteering days per year
What's Next We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If you're not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at And if your curiosity has peaked and you're wanting to find out even more, search on social media. Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Utilities

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