Band 4 Waiting List Co-ordinator

7 days ago

Norwich, Norfolk, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust.

We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.


Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us

***JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

Job overview:

Our forward-thinking community mental health teams are seeking a Waiting List Co-ordinator to join their team. The role will be based in our City 3 team.


We are currently improving on how we work, to ensure that our team can provide an excellent service to our local communities; we have recently invested in numerous clinical lead posts to support our current multi-disciplinary teams to ensure we have nurse consultants, clinical nurse specialists, psychologists to name a few.


We are pleased to offer this opportunity to join the City 3 as a waiting list co-ordinator to maintain our managed waiting list.

The role of the waiting list co-ordinator is to be a point of contact for service users pending allocation following their assessment.


It is the ideal time to join our collaborative team as we transform and develop the way we work -although this is a full-time role, we can be flexible and can offer some hybrid working and/or flexible working patterns if needed.


We would welcome you to contact us to discuss more about the role and arrange a time for you to visit the CMHT base and a chance to meet with members of our friendly, dedicated, and supportive team.


Main duties of the job:

The role of the co-ordinator is to have routine telephone contact with the service user at set frequencies.

The main responsibilities will be to assess if there are any changes within the service users mental state since their assessment and review any changes within the service user's risks.

The co-ordinator will also develop a Recovery plan with the service user and initiate some parts of this agreed treatment plan.


This clinical role requires you to be organised, have great written and verbal communication skills and be a great team player as you are working as part of the large multi-disciplinary team.


Working for our organisation:


Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other.

In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.


Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities:

Detailed job description and main responsibilities.

Person specification:

Essential:

Essential criteria:

  • Good communication skills

Desirable criteria:

  • Experience

Experience:

Essential criteria:

  • Team Working

Essential:

Desirable criteria:

  • Managing own workload
  • EQUAL OPPORTUNITIES_
  • Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. _
  • Additionally, people with disabilities that fall under the Two Ticks
  • Guaranteed Interview S

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