Discharge Co-ordinator

7 days ago


Norwich, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time

Job summary

An exciting opportunity has arisen for a highly motivated individual to join Norfolk Community Health and Care as Band 4 Discharge Co-Ordinators supporting 28 Intermediate Care Beds across 3 Care homes in Norwich . You will work with the multidisciplinary team liaising with family, patients and carers to plan and facilitate timely admissions and discharges from the care homes.

The successful candidate will be part of a team of existing Discharge Co-Ordinator's who currently support the 6 generalist inpatient units across Norfolk. You will be managed by the Operations Manager and form an integral part of a small team. You will work closely with the medical team, therapists, social workers and care home mangers across the care homes.

The successful candidate will also work at the Norfolk and Norwich University hospital. You will support identified patients to transfer appropriately into the Intermediate Care beds, managing the process from admission to discharge.

These post is substantive for hours per week over 5 days, Monday- Friday, no weekends or bank holidays.

Main duties of the job

Duties include: Making onward referrals to appropriate services. Liaising with patients and family. Forward thinking about discharging a patient from when they are admitted. Working within a multi-disciplinary team including Nurses, Doctors, Therapists, Social workers. Problem solving and leading weekly meetings. You will manage the admissions and discharges from the care homes and ensure accurate record keeping.

This is an exciting opportunity for any individual who likes to be proactive and work as part of a team.

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

On a daily basis you will either be at the Norfolk and Norwich University Hospital or located at one of the care homes to support admissions and discharges. You will lead weekly multi disciplinary meetings for all 3 care homes and take forward any actions identified. This may include liaising with family/other professionals, completing referral forms, speaking to patients, chasing up referrals, ordering transport.

You will need to be able to prioritise work and work unsupervised, as well as being part of the team. You will need good communication skills and be organised.

Person Specification

Qualifications

Essential

Higher level of education (NVQ level 3 or equivalent )

Desirable

Evidence of degree level learning RSA III 'A' levels at minimum or equivalent) in Maths and English

Experience

Essential

Previous appropriate experience of working in primary care, the NHS or Social Care Proven ability to demonstrate a systematic approach to prioritisation of work and cope under pressure to meet deadlines Administrative experience related to service users or patients Proven experience of working as part of a team Experience with day to day problem solving related to patients and service users

Desirable

Experience using enhanced communication skills Enhanced experience with problem solving

Skills/Knowledge

Essential

Excellent planning, organisation and communication skills Awareness and understanding of the relevant Health and Social Care legislation Comprehensive working knowledge of microsoft office, especiall word and excel Customer Care skills An ability to work on own initiative and manage own workload Be able to communicate clearly and appropriately with members of the public, colleagues and staff in other agencies verbally, on the telephone and in writing Able to work flexibly to maintain service requirements Ability to maintain confidentiality Demonstrates a sense of pride in the delivery of healthcare and in team Be able to make own travel arrangements to a variety of destinations across the locality and Norfolk as required.

Desirable

Knowledge of health or social care database systems Knowledge of current policy and practice within health and social care. Enhanced IT skills Excel Intermediate

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