Helpdesk Support Consultant

1 week ago

Hemel Hempstead, Hertfordshire, United Kingdom NECSWS Full time
Company Description

Come join us and make a difference in the world

We're NEC Software Solutions (part of global tech giant NEC Corporation).

While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.


Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more.

We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.

The more we do, the more our customers can do for others. And together, we make a world of difference.

We'd love your help. And we'll support you all the way.

Job Description:


The role will be based in Hemel Hempstead, working Monday to Friday and will report to the Project Management Team and the Service Delivery Team within the Health business area.


This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the others.

NEC is cultivating an environment that is driven by training and development and are committed to investing in the success of the employees.


Responsibilities

  • Working as part of a small team and providing support to the projects and implementation team and the service delivery team.
  • General administration tasks to support the team I.e., collecting information from clients, creating user login accounts and disseminating these out to end users.
  • Assisting with producing training materials.
  • Supporting with weekly reports and project tasks.
  • Adherence to Governance processes when completing daily duties.
  • Maintaining end user support channels.
  • Provide support to end users.

Key opportunities:

  • Ensure company policies and procedures such are understood and adhered to.
  • A chance to become a wellrounded member of the team.
  • You will be given the necessary training and development to distinguish yourself early in your career with NEC.
  • An opportunity to learn the fundamentals of becoming a successful employee within a large multinational organisation.
  • A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees.

Qualifications:

  • Experience Implementing or Training on Software Solutions
  • Helpdesk Experience would be desirable
  • Ability to use the Microsoft Office product suite.
  • Experience with Data Entry
  • Excellent interpersonal, communication and organisational skills.
  • Ability to work as part of a team or independently using own initiative.
  • Structured & proactive approach with an attention to detail.
  • Good numeracy and written communication skills.
  • Ability to learn new skills quickly
Additional Information

All your information will be kept confidential according to EEO guidelines.

Employees of NEC are entitled to the following Company funded benefits:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/ sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

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