Front of House Concierge

1 week ago

Leeds, Leeds, United Kingdom Urbanbubble Full time
Based at our fantastic development, you'll be part of our Front of House team.

You'll support both the resident services team and facilities team and act as the face of the development, providing a first class service to our residents while displaying professionalism and a genuine care for the property.

You will be responsible for ensuring that all Front of House services are carried out to a high standard and are delivered timely.


You will work 7:30am - 7:30pm on a 4 on 4 off shift pattern.

What do we offer?

  • A basic annual salary of up to £25,500, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
  • We also offer enhanced annual leave including your birthday day off and a day off when you buy your house we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

What will you do?

  • Be available to residents at all times, or ensure proper 'signposting' when away from the desk.
  • Support the resident services team with any administration duties.
  • Support the facilities team by carrying out regular building system inspections.
  • Liaise with housekeepers to ensure the building is clean and wellpresented throughout at all times.
  • Raise and support the completion of any reactive maintenance both communal and within apartments.
  • Manage visitors and contractors efficiently and in line with company policy.
  • Responsible for signing keys in and out and to ensure only to authorised personnel.
  • Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
  • To provide utility meter reading for all properties as and when required.
  • To give a clear and concise handover at the end of the shift to any followon team members, highlighting any events that have occurred and make followon staff aware of any forthcoming events.
  • To manage car parking to ensure everything runs smoothly.
  • To coordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.

What are we looking for?

  • Previous / current experience within a Front Desk or Concierge role.
  • High level of customer service.
  • Excellent communication both written and verbal.
  • Ability to work independently and on own initiative, yet follow instruction and procedure as required.
  • High standards of cleanliness.
  • Good attention to detail.
  • Highly organised.
  • Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.

We're not your usual property company. We're the North West's leading property managing agent.
At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?


At
urbanbubble, we're looking for
people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer.

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

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