Pastoral Support Worker

1 week ago

Whitley Bay, North Tyneside, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

The Digital Services Administration team are looking for an enthusiastic individual with life experience to support our apprentices on internal training programmes.

This is a busy department committed to the development and delivery of high-quality apprenticeship services.

We embed Trust Values and health and wellbeing principles across all development programmes and offer continuous professional development opportunities for all our staff.

The role will involve providing individual1-1 support around apprentices needs. Tailoring information advice and guidance in a range of areas, such as; careers, education, health and wellbeing, etc.

This post requires excellent organisational skills and ability to work autonomously and to Trust policy.

The successful applicant will be working with sensitive information and situations which require a level-head in order to escalate issues to the necessary multi-disciplinary teams; therefore excellent communication skills and team working are also essential.


The pastoral support worker is an integral part of the apprenticeship delivery team, offering wrap around support and the rewarding opportunity to observe our apprentices grow and succeed on their learning programmes and within their careers.


To facilitate the implementation of pastoral support for apprentices delivered by the Trust, and facilitate the development of employment support skills in managers and teams.


To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust.

This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.


We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.

We also care for people in their homes and provide services from facilities in local communities such as health centres.

We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate.

High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us.

We have one of the most extensive patient experience programmes of any trust in England.


To provide and/or facilitate individual support, and mentorship to apprentices within the scope of personal and social responsibility, employment skills and social welfare situations.


To support the Apprenticeship Team to ensure the provision and co-ordination of efficient and effective apprentice support for the service on a Trustwide basis.


To contribute to the formulation, agreement and delivery of the apprenticeship curriculum by providing a high quality service to ensure the organisation meets a range of key performance indicators relating to apprenticeship standards.


To facilitate the use of robust systems and processes that support both Learning and Development and Organisational Development, delivering upon key objectives and outcomes as required on a Trustwide basis.


To facilitate and support the use of Learning and Development interventions that are fit for purpose including the identification of learning needs at an individual level for apprentices within the trust.


To act as a resource of expertise to ensure that the associated learning needs of apprentices within the Trust are delivered in line with the Equality Act and reasonable adjustments.


To attend apprenticeship meetings providing guidance and support in relation to pastoral support, making reasonable adjustments and supporting individuals with personal, social and development needs.

To provide impartial advice and support for apprentices.

To provide day to day support to the apprenticeship team.

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