New Customer Advisor

7 days ago

Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

Company Description

At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our mission- we are building the worlds most admired and compelling brand ecosystem

Our purpose – we are elevating the lives of the many with access to the world's best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

· Think without limits - Think fast, think fearlessly, and take the team with you

· Own it and back yourself - Own the basics, own your role and own the results

· Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

Full and part time candidates considered.

At FGFS we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for a New Customer Administrator to join our Financial Services Team based at our Clayton Operation.

Our New Customer Administrators are there to assess and process applications in line with set criteria, quality and regulatory standards and expectations.

As a New Customer Administrator, you will be:

Processing new customer applications, adhering to TCF and business standards and expectations Providing first point of contact support for potential victims of application fraud, controlling loss prevention, and protecting brand reputation. Adhering to all compliance, governance, risk and standards, ensuring that the right outcomes are achieved. Effectively assessing affordability.

Qualifications

Experience of working within the financial services sector. Good working knowledge of financial sector compliance and governance, i.e., FCA, TCF, Data Protection Ability to deliver in a fast-paced environment. Is delivery and customer focussed. Analytical, pragmatic, and systematic in approach to problem solving. Ability to analyse requirements and processes and provide feedback. Self-motivated with the ability to work individually and as part of a team. Attention to detail. Excellent communication skills, both verbal and written.

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