Visitor Experience Team Member

6 days ago

Leeds, Leeds, United Kingdom Harewood House Trust Full time

JOB DESCRIPTION

Visitor Experience Team Member

Job Title Visitor ExperienceTeam Member

Responsible to Visitor Experience Team Leaders

Salary National Living Wage, currently £9.50 per hour, rising to £10.42 from 1 April 2023.

Hours Permanent annualised hour contracts, ranging from 8 to 32.5hrs per week.

ABOUT HAREWOOD


Harewood House Trust is an educational charity which engages 250,000 visitors every year through our three outstanding collections - art, garden and living - with a 30-year commitment to contemporary programming, that links them.

It is one of England's finest 18th century country houses, with a magnificent collection of fine and decorative arts; an accredited museum, with a nationally designated collection, it is also the family seat of the Earl and Countess of Harewood.

As an educational charitable trust, Harewood's key objectives are:

  • to preserve for the benefit of the public the House, Gardens and Collections
- to promote the study and appreciation of the arts and sciences
- to provide facilities for recreation.


Alongside the care, conservation and interpretation of the core collection, Harewood runs a series of innovative exhibitions of contemporary as well as historic art.

The Trust also has a commercial arm that manages its trading operation including major outdoor events, conferences, corporate functions, fine dining, cafés and other retail and food outlets throughout the site.

In 2021, Harewood celebrated 250 years since the House was completed.

The Trust has great ambitions for Harewood's future, as well as celebrating its fascinating past, including working on a potential masterplan to ensure Harewood's conservation, its longevity and its relevance to audiences today.


JOB SUMMARY
Visitor Reception

  • Provide a warm and friendly welcome to visitors upon arrival
  • Process Member visits and sell admission tickets
  • Inform visitors of any relevant information regarding their visit
  • Welcome and process Group bookings
House

  • Provide a warm and friendly welcome to visitors
  • Engage with visitors about Harewood's histories, collections and exhibitions
Ferry

  • Provide a warm and friendly welcome to visitors
  • Safely transport visitors across the Lake by operating the Ferry
  • Engage with visitors, encourage people to explore other parts of the site and sign up for membership
  • Perform daily maintenance checks and ensure the Ferry is presentable to the public


Please be aware that due to the nature of the job, you will be expected to work in all weather conditions and will be required to work a minimum of one weekend shift a week.


KEY RESULTS AREAS

  • Proactively welcome visitors in a friendly and open way at all times
  • Upholding the standards of customer service set out in the Harewood House Trust staff handbook, training and induction material
  • Proactively introduce gift aid and membership and maximise upselling opportunities with retail and catering services and products.
  • A commitment to equal opportunities and health and safety
  • Actively contribute to the successful achievement of departmental and charitywide goals
  • Adhere to all Harewood House Trust policies and procedures
  • Carry out any other duties as reasonably requested

PERSON SPECIFICIATION
Excellent customer service in a public-facing environment

E
An effective team player who can support others in a busy, often pressured, environment

E
Ability to work weekends, bank holidays and event days

E
Experience or working with ticketing systems

D
Knowledge of gift-aid

D

Skills and Attributes
Good standard of spoken English

E
To have a confident, friendly and problem-solving attitude

E
Confident IT skills

E
A commitment to equality & diversity

E
A commitment to working in the charity sector

E
An interest in or appreciation of the arts / culture / heritage

D

Demonstrating our Values

Caring - demonstrate quality in your own work, showing support for those around you, respecting audiences and colleagues, showing empathy

Together - showing a commitment to team work, collaboration, belief in an organisation's mission and vision, living brand values

Adventurous - demonstrate energy and zeal in your attitude to work, being proactive, having a curious mind, being confident in your decisions, embracing innovation

Challenging - showing a commitment to high standards with rigour in your own work, learning from every opportunity, proactively questioning to ensure best results.

BENEFITS

  • Access to complimentary passes for other Treasure House of England + Yorkshire's Great, Houses, Castles & Gardens properties
  • Discounts in onsite cafés + retail outlets
  • Prorata equivalent of a full time entitlement of 25 days annual leave + bank holidays

Location
Harewood House Trust, Harewood, Leeds LS17 9LG

Harewood is 7 miles outside of Leeds and accessible by public transpo

  • Casual Visitor Experience Team Member

    6 days ago

    Leeds, Leeds, United Kingdom Harewood House Trust Full time

    MAIN PURPOSE OF THE ROLEVisitor Reception Provide a warm and friendly welcome to visitors upon arrival Process Member visits and sell admission tickets Inform visitors of any relevant information regarding their visit Welcome and process Group bookingsHouse Provide a warm and friendly welcome to visitors Engage with visitors about Harewood's histories,...

  • Visitor Experience Coordinator

    6 days ago

    Leeds, Leeds, United Kingdom Jo Holdsworth Recruitment Full time

    My client is a charity based on the outskirts of Leeds who look after people within the horticulture industry. If you work with flowers, plants, trees or grass then my client is there to provide a completely free and confidential support service. The charityhas been active for over 180 years so the team they have in place have excellent knowledge of the...

  • Student Experience Team Member

    6 days ago

    Leeds, Leeds, United Kingdom Unite Students Full time

    Customer Experience Team MemberLocation:LeedsSalary:£9, £9,856 + bonus + benefits (depending on experience)Hours:16 hours per week. Customer Experience Team Members work 2 days out of 7, between the hours of 7am and 10pm. Weekends only.The roleCome to Unite Students and flourish in a friendly, inspiring team Be celebrated for being your true, talented...

  • Visitor Assistant

    6 days ago

    Leeds, Leeds, United Kingdom Leeds City Council Full time

    Job title:Visitor Assistant Post - Leeds Museums and GalleriesLocation: Abbey House MuseumHours Post 1:Wednesday, Thursday and Friday 8.15am-5.15pm. 24 hours per weekHours Post 2:Saturday pm and Sunday 9.30am-5.30pm. 13 hours weekend post.Kirkstall Abbey and the Abbey House Museum welcomes over 300,000 visitors a year. At the frontline of operations, it's...

  • Front of House Team Member

    6 days ago

    Leeds, Leeds, United Kingdom Harewood House Trust Full time

    We're looking for Front of House Team Members (FOH Team Members) to join our Food and Beverage Team.You'll be a real people person with an eye for detail and a passion for providing exceptional customer service. FOH Team Members have varied roles, working across a number of our catering areas supporting the day-to-day running of Harewood's catering,...

  • Sales Team Member

    7 days ago

    Leeds, Leeds, United Kingdom Bloom Partners Marketing Full time

    About usBloom Partners Marketing is a small business in Leeds. We are fast-paced, customer-centric and social.Our work environment includes: Casual work attire Growth opportunities International workforce Onthejob trainingWe are looking for a Sales Team Member to join our team in LeedsThe Role: Achieve sales targets by analysing the needs of the customer and...

  • Team Member

    6 days ago

    Leeds, Leeds, United Kingdom SSP Full time

    Team Member Team Member at Marks & Spencer**:LeedsStationEveryone regardless of age starts on £10.57 per hour- Additional £1.20 for hours worked between midnight and 6amWe are looking for Full Time (30hrs) Team Members to join our Marks & Spencer Leeds Station.**As a team member you will work a variety of shifts between 4am and 11pm including...

  • Team Member

    6 days ago

    Leeds, Leeds, United Kingdom SSP Full time

    Team Member Team Member at Leon Leeds Station**Pay Rate £10 per hour.You may be wondering who are SSP? Well, we're one of the best kept secretsin Hospitality and Retail.You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and retail stores in airports, train stations,...

  • Team Member

    6 days ago

    Leeds, Leeds, United Kingdom SSP Full time

    Team Member Team Member at Upper Crust Leeds Skelton Lake Services,**Everyone regardless of age starts on £11.07 per hour.You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail.You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts...

  • Team Member

    7 days ago

    Leeds, Leeds, United Kingdom SSP Full time

    About the Role:Team Member at Leon Leeds StationPay Rate £10.57 per hour.You may be wondering who are SSP? Well, we're one of the best kept secretsin Hospitality and Retail.You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and retail stores in airports, train stations,...

  • Team Member

    7 days ago

    Leeds, Leeds, United Kingdom SSP Full time

    About the Role:Team Member at Starbucks - Leeds Motorway Service AreaPay rate £11.30 per hour.We are looking for Full-Time Team Member to join our Starbucks - Leeds Motorway Service AreaFull address: Leeds Skelton Lake Services M1 J45, Leeds, Yorkshire, LS9 0AS. (please note that this location is not served by public transport)As a team member you will work...

  • Team Member

    7 days ago

    Leeds, Leeds, United Kingdom SSP Full time

    About the Role:Team Members at Leon - Leeds Motorway Service AreaPay rate £11.30 per hourYou may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail.You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and retail stores in airports,...

  • Team Member

    6 days ago

    Leeds, Leeds, United Kingdom SSP Full time

    About the Role:Team Member at Leon - Leeds Motorway Service AreaPay rate £11.30 per hour.We are looking for Full-Time Team Member to join our at Leeds Motorway Service AreaAs a team member you will work a variety of shifts between 6am and 11.30pm.You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail.You may not...

  • Team Member

    7 days ago

    Leeds, Leeds, United Kingdom SSP Full time

    Team Member Team Member/Cookie Decorator at Millie's Cookies White Rose Shopping Centre - LeedsPay rate £10.42 per hour.You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail.You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts...

  • Team Member

    6 days ago

    Leeds, Leeds, United Kingdom Spudulike by James Martin Full time

    Job descriptionAn exciting opportunity for outstanding Team Members to join our Team in our brand partnership with celebrity Chef, James Martin.Our Team members are the barista of potatoes, the expert in creating and crafting flavour combinations.Our Customers expect greatness at every part of The Spudulike by James Martin experience through their very own...

  • Team Member

    3 weeks ago

    Leeds, Leeds, United Kingdom SSP Full time

    Job description: Team Member at Burger King, Leeds Bradford Airport Pay Rate: £11.86 per hour + as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.06 per hour. Shift pattern: Part Time/Full Time, scheduled between 02:00am- 00:00am, including weekends Successful...

  • Team Member

    7 days ago

    Leeds, Leeds, United Kingdom SSP Group Full time

    Team Member- Leeds at Leeds Motorway Service Area. Pay Rate: £12.41 per hour. Shift pattern: Part Time, scheduled between 6.00 am and 11.00 pm including weekends. Full address: Leeds Skelton Lake Services M1 J45, Leeds, Yorkshire, LS9 0AS. (Please note that this location is not served by public transport) Due to some responsibilities within the...

  • Team Member

    6 days ago

    Leeds, Leeds, United Kingdom EG Group Full time

    Role: Cinnabon Team MemberLocation: Leeds, LS27 7FPHours: Part-Time / Full-Time Hours Available / PermanentHourly Rate: £10.50 above 18 | £7.05 aged 17 | £6.50 aged 16Bonus Scheme: Quarterly Bonus IncentiveCompany: EG GroupWe are looking for friendly and dedicated Team Members who can provide outstanding customer service to join our welcoming Cinnabon...

  • Team Member

    3 weeks ago

    Leeds, Leeds, United Kingdom SSP Full time

    Job description: About the Role Team Member at The Beer House, Leeds Bradford Airport Pay Rate: £11.86 per hour + as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.06 per hour. We offer additional service charge Shift pattern: Full Time(30 hours), scheduled between...

  • Team Member

    3 weeks ago

    Leeds, Leeds, United Kingdom SSP Full time

    Job description: About the Role Team Member at Saltaire Bar, Leeds Bradford Airport Pay Rate: £11.86 per hour + as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.06 per hour. We offer additional service charge Shift pattern: Part Time(20 hours), scheduled between...