Casual Visitor Experience Team Member

6 days ago


Leeds, Leeds, United Kingdom Harewood House Trust Full time

MAIN PURPOSE OF THE ROLE

Visitor Reception

  • Provide a warm and friendly welcome to visitors upon arrival
  • Process Member visits and sell admission tickets
  • Inform visitors of any relevant information regarding their visit
  • Welcome and process Group bookings

House

  • Provide a warm and friendly welcome to visitors
  • Engage with visitors about Harewood's histories, collections and exhibitions

Ferry

  • Provide a warm and friendly welcome to visitors
  • Safely transport visitors across the Lake by operating the Ferry
  • Engage with visitors, encourage people to explore other parts of the site and sign up for membership
  • Perform daily maintenance checks and ensure the Ferry is presentable to the public


Please be aware that due to the nature of the job, you will be expected to work in all weather conditions.


KEY RESULTS AREAS

  • Proactively welcome visitors in a friendly and inclusive way at all times
  • Upholding the standards of customer service set out in the Harewood House Trust staff handbook, training and induction material
  • Proactively introduce gift aid and membership and maximise upselling opportunities with retail and catering services and products
  • A commitment to equal opportunities and health and safety
  • Actively contribute to the successful achievement of departmental and charitywide goals
  • Adhere to all Harewood House Trust policies and procedures
  • Carry out any other duties as reasonably requested

Job Type:
Zero hours contract

Salary:
£10.42 per hour

Benefits:

  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Work Location:
In person

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