Customer Support Engineer

2 weeks ago


London, Greater London, United Kingdom Vortexa ltd. Full time

The Role:

Vortexa is looking for a Customer Support Engineer for our growing Support team.

You will be a passionate customer advocate and eager to deliver continuous value through support services. You will be an autonomous individual contributor, but collaborative in approach, working with multiple internal and external stakeholders outside of CS and therefore getting an insider view into multiple aspects of our business: Vortexa customers, sales and revenue operations, industry analysts, R&D teams and others.

Your most important contribution will be to facilitate answering customer questions, see customer tickets through to closure, through reporting bugs, logging product requests, analysing tickets to find common issues, escalating cases in an appropriate way and creating a knowledge base both for external and internal consumption.

This role is critical for the success and growth of Vortexa as we continue to develop our products and services. In 2024 and beyond we will focus on scaling the Vortexa support team and streamlining the support process.

At Vortexa we set focused goals, encourage ideas and strive to innovate in everything we do. After all, the decisions we make today are set to impact one of the world's biggest industries tomorrow.

Key responsibilities:

  • Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution
  • Maintain strong relationships with our customers for the delivery of technical support
  • Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
  • Work across multi-cultural and geographically distributed teams
  • Analyse support tickets for trends and implement proactive measures as needed
  • Assist with triage process to R&D
  • Build and maintain self-serve support platform

Our ideal candidate will have:

  • Above all a customer oriented focus and passion for delivering prompt and quality support services
  • Experienced in providing first-line support in SaaS business
  • Familiar with ticketing systems - you will drive service desk success. Familiar with Jira Service Management is a bonus.
  • Experience in support of API-based and Web-based software applications
  • Basic/Intermediate experience in Python
  • A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge
  • A team of motivated characters and top minds striving to be the best at what we do at all times
  • Constantly learning and exploring new tools and technologies
  • Acting as company owners (all Vortexa staff have equity options)– in a business-savvy and responsible way
  • Motivated by being collaborative, working and achieving together
  • A flexible working policy- accommodating both remote & home working, with regular staff events
  • Private Health Insurance offered via Vitality to help you look after your physical health
  • Global Volunteering Policy to help you 'do good' and feel better
#J-18808-Ljbffr
  • HIU Service Engineer

    2 weeks ago


    London, Greater London, United Kingdom The Engineer Full time

    HIU Service Engineer / Plumbing and Heating Engineer As a HIU Service Engineer, you will be required to service and repair various types of HIUs. This includes the commissioning of heating circuits, setting up Domestic Hot Water for resident use, application of efficiency settings and the ability to carry out first time repairs. At Elevate, our core values...


  • London, Greater London, United Kingdom The Engineer Full time £35,000 - £55,000

    We have opportunities within Missile Systems Design for Systems Engineers of different levels of experience to join our growing team where you will be developing and delivering the latest Complex Weapons capabilities for our Armed Forces. You will work on MBDA products, helping to provide sovereign capability to the UK and our nation's allies around the...


  • London, Greater London, United Kingdom The Engineer Full time

    Compensation: Competitive plus Additional Benefits Role Type: Full time / Permanent You'll perform all Control, Instrumentation & Electrical (CI&E) tasks in support of winning and delivering large scale process-engineering themed projects for our key customers, ensuring that the business maintains its position as the world leader in the delivery of marine...


  • London, Greater London, United Kingdom The Engineer Full time £75,000

    Head of Future Engineering & International Co-ordination - FCAS Join us in crafting and delivering the Future Combat Air Programme (FCAS) for the RAF in record time As the Senior Engineering representative leading a multifunctional team of experts, you will hold a significant position within the Programme. Reporting into the Chief Engineer and with...


  • London, Greater London, United Kingdom The Engineer Full time £51,196 - £55,571

    The starting salary is £51,196, rising to £55,571, which includes allowances totalling £2,841. The salary is broken down as £48,355 basic salary, which will increase annually until you reach the top of the scale £52,730. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Location: Southwark, London We can't disclose...


  • London, Greater London, United Kingdom The Engineer Full time £60,000

    Stevenage MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. Salary: Circa £60,000 depending on experience What we can offer you: Bonus of up to 21% of base salary Pension of maximum...


  • London, Greater London, United Kingdom Sharp Business Systems France Full time

    Job Title: Customer Support Engineer - Level Two - Hertfordshire and East London We are looking to recruit a Customer Support Engineer in the Hertfordshire and East London, to service customers in the following postcodes: AL, E14, E15, E16, EN As a Customer Support Engineer , you will be the face of Sharp Business Systems attending customer sites,...


  • London, Greater London, United Kingdom The Engineer Full time £60,000

    MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. Salary : Circa £60,000 depending on experience This is a 12 month Fixed Term Contract What we can offer you: Bonus of up to 21% of...


  • London, Greater London, United Kingdom The Engineer Full time

    Job Type: Full-Time, Permanent. Location: London, ideally based no more than 1hr from W1J 6BS North, East, south or West. Salary: Negotiable dependent upon experience and ability. About The Company: They have been providing electrical and security services since 1972, over the years it has expanded to be an integrated facility solutions provider...


  • London, Greater London, United Kingdom SUPPORT PARENTSGISP Full time £95,000

    Circuit: Senior Technical Support Engineer – Remote Located remotely – from UTC -5 to UTC +2 Senior Engineer salary £95,000 Staff Engineer salary £110,000 Reporting to Jack Underwood, CEO and Co-founder Working in the Engineering team (B2B and B2C) We are a fully remote, bootstrapped, and profitable company made up of experienced,...

  • Risk Engineer

    2 weeks ago


    London, Greater London, United Kingdom The Chemical Engineer Full time

    London/Hybrid Working£65 to £120,000PA + Bonus + BenefitsA leading company in international Insurance serving high-risk sectors such as energy, chemicals, marine, mass transport, and power is looking for a Power and Renewables Risk Engineer. Operating across 50+ countries, this company has a well-established office in London, supporting EMEA. The team is...


  • London, Greater London, United Kingdom Aria Systems Full time

    Position Summary Reporting to the Customer Support Manager, you are responsible for functional, technical and application support of the Aria Billing Cloud platform and the associated third-party integrations. Servicing our clients, business partners, and internal staff, you are responsible for researching and resolving application related issues,...

  • Power Risk Engineer

    2 weeks ago


    London, Greater London, United Kingdom The Chemical Engineer Full time

    Insurance £70 to £115,000 PA OVERALL, Purpose Our client is one the world leaders in international Insurance provision to the high risk /high hazard sectors including energy, chemicals, and marine, mass transport and power. The business is represented in over 50 countries globally and has a thriving and long-established office in London from where it...


  • London, Greater London, United Kingdom Transparity Solutions Limited Full time

    About the Company Transparity is a rapidly expanding IT organization specializing in Microsoft Cloud solutions. Our priority is fostering an inclusive workplace where our team members excel by upholding integrity, a strong work ethic, a unified team mentality, eagerness to grow, and a dedication to providing exceptional service to our clients, suppliers, and...

  • Risk Engineer

    2 weeks ago


    London, Greater London, United Kingdom The Chemical Engineer Full time

    London/Hybrid Working £65 to £120,000PA + Bonus + Benefits A world leader in international Insurance provision to the high risk /high hazard sectors including energy, chemicals, and marine, mass transport and power is now seeking a Power and Renewables Risk Engineer. The business, represented in over 50 countries globally, has a thriving and...


  • London, Greater London, United Kingdom The Chemical Engineer Full time

    Insurance Services £50 - £118,000PA+ quality bens Our client is a prestigious player in the international Insurance market. The company's interests and expertise cover a range of challenging, high hazard sectors including shipping, aviation, power, construction, energy, refining /petrochemicals, and mass- transport. The organisation's services extend from...


  • London, Greater London, United Kingdom The Chemical Engineer Full time

    Insurance Services £50 - £118,000PA+ quality bens Our client is a prestigious player in the international Insurance market. The company's interests and expertise cover a range of challenging, high hazard sectors including shipping, aviation, power, construction, energy, refining /petrochemicals, and mass- transport. The organisation's services extend...


  • London, Greater London, United Kingdom The Engineer Full time £78,000

    Stevenage MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom An opportunity has arisen in the Group Export Sector of Sales & Business Development for an experienced engineer to exploit and...


  • London, Greater London, United Kingdom The Engineer Full time £2,500

    Embedded Design Team Lead - Electronic Engineering As the Embedded Design Team Lead, you will have the opportunity to guide our team of skilled engineers and contribute to the development of advanced defence technology. This role is ideal for an ambitious individual who excels in a fast-paced and dynamic environment. Job Title: Embedded Design Team Lead...


  • London, Greater London, United Kingdom Safran companies Full time

    Safran Helicopter Engines Job field : Customer services and support Location : Segensworth North Fareham Hampshire, England, United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Employees / Staff Spoken language(s) : English Fluent Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines...