Receptionist (Maternity Cover)

1 week ago


Alnwick, Northumberland, United Kingdom Alnwick Medical Group Full time

Job Title:

Receptionist

Department:

Reception

Responsible To:

Reception Manager

Hours of Work:

29 hours per week

Length of Position:

to cover maternity leave until 27th October 2024 with potential to extend for an additional 3 months

Purpose of Role:

Day to day receptionist responsibilities at any of the sites that Alnwick Medical Group may provide dispensing services.

Location:

Alnwick

Person Specification

Essential

  • GCSE (or equivalent) in Maths and English
  • Excellent telephone manner
  • Skilled in front of house working
  • Previous experience working within a reception role
  • Experience with working with computers
  • Excellent interpersonal skills
  • Works calmly and methodically under pressure
  • Treats patients and colleagues with dignity, respect and equality
  • Flexible, reliable and responsive to change
  • Ability to manage workload and meet deadlines
  • Uses initiative and common sense when appropriate
  • Excellent communicator
  • Shows diplomacy, fairness and empathy with patients and colleagues

Desirable

  • NVQ in Customer Service
  • Knowledge of SystmOne
  • Experience working under indirect supervision
  • Experience of working with medical records systems

Key tasks and Responsibilities

  • Greet patients and visitors to the practice
  • Book in, amend and cancel patient appointments in line with practice appointment procedure ensuring optimum efficiency within the Dr First system
  • Receive, accurately record & distribute home visit requests. Liaise with clinicians & attend MDT meetings
  • Process and distribute eConsult requests from patients to the appropriate clinician
  • Ensure the clinicians workload is evenly distributed
  • Respond or redirect patients to most appropriate care provider if necessary
  • Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
  • Setup of new patients onto the computer system
  • Advise patients of relevant charges for private services, accept payment and issue receipts
  • Ensure reception and waiting areas are kept neat and tidy
  • Restocking of information leaflets as appropriate
  • Answering high volume of incoming telephone calls, some of which will be discussing complex and sensitive information. Ensuring calls are documented and redirected accordingly
  • Undertake administration tasks as allocated on rota organised by the Reception Manager
  • Action start and end of day procedures
  • Liaising with coroners and funeral directors
  • To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post

Key results/objectives

  • Contributes to ensuring patients are seen in a timely, caring and professional manner
  • Supports equality and diversity of patients and colleagues
  • Supports wider team with achieving their objectives where appropriate

Confidentiality

  • Ensures selfcompliance with data protection laws and confidentiality agreements and that of the teams the post holder is responsible for
  • Follows confidentiality policy, computer use policy, information governance policy, social media policy and any other policy relating to confidentiality within role.

Personal and Professional Development

  • The post holder will be supported with professional and personal development in line with the relevant Alnwick Medical Group policies.
  • Alnwick Medical Group is an equal opportunities employer and encourages the development of all staff within the organisation

Quality

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
  • Work effectively with individuals in other agencies to meet patient needs
  • Effectively manage own time, workload and resources

Health and Safety

  • Follows Alnwick Medical Group policies and procedures relating to health and safety
  • Mitigates risks to employee and patient health and safety by contributing to risk assessments, escalating concerns and ensures adequate training in all areas of their roles.
  • Effectively manages any health and safety issues raised.

Communication

  • Effectively communicates with patients and colleagues.

Job Types:
Part-time, Temporary contract

Contract length: 7 months

Salary:
£11.45 per hour

Expected hours: 29 per week

Benefits:

  • Company pension
  • Free parking
  • Onsite parking
  • Sick pay
  • Store discount

Schedule:

  • Monday to Friday
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 2 years (required)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

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