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Field Service Admin/database Administrator

3 months ago

London, Greater London, United Kingdom Alexander Mann Solutions for Public Sector Resourcing Full time

Field Service Admin/Database Administrator - Inside IR35

Contract Term:
Until March 2024

Contracting Authority:
The Foreign, Commonwealth & Development Office

Location:
London or Glasgow

Please Note:
Active SC Clearance is required for this position


The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 1 September 2020 to form the Foreign, Commonwealth & Development Office (FCDO).

The FCDO pursues our national interests and projects the UK as a force for good in the world.

We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.


Background


The Rosa Service Organisation (RSO) is a distinct part of the Foreign Commonwealth and Development Office (FCDO) which supports the Rosa capability on behalf of the Cabinet Office.

Rosa is a shared IT platform that enables communication and collaborative working at SECRET across the majority of UK and devolved government departments and sensitive industry partners.

The Rosa Service Organisation provides fixed and mobile SECRET products and services in many countries across the globe, allowing our users to create and share information securely.

We use some of the most innovative and exciting information security technology in the world to protect our national interests whilst enabling our users to work in far more efficient ways than any previous solutions have allowed.

Respect, collaboration, and trust are at the core of our values. We believe in our mission to protect the most sensitive information in the UK. We can only do this by being an inclusive, diverse, and flexible organisation.

Vacancy Description


Joining our Service Operations Team, Field Services Administrators play a critical role supporting our partners to use the unique service.

As a Field Services Administrator you will help support Field Services operations through the generation of quotes, management of JIRA tickets and general administration support.


This is a varied and demanding role for an enthusiastic individual who would enjoy the challenge of working in a customer facing environment.

Individuals will manage their own time and work within fast paced and challenging environment.

This exciting and challenging role will offer the successful applicant the opportunity to work with leading edge technology.

Responsibilities

  • The creation of quotes for Partner requests for new installs and other chargeable changes/requests
  • Liaising with Partners to obtain details and information for Deployment and Engineering teams
  • Ensure invoices are requested on completion of work
  • Collaborate with internal teams to ensure the successfully delivery of IMAC & Deployment work
  • Ensure that all documentation & reports are stored and maintained as required
  • Update & Manage Field Services Team Wiki page
  • Manage JIRA tickets for the Field Services Team

Essential Skills

  • Experience of customerfacing roles
  • Ability to demonstrate good organisational skills
  • Attention to detail
  • Good working knowledge of IT programmes such as MS Office

Desirable Skills

  • Basic financial awareness & skills
  • Experience in general administration support
  • An understanding of ITILv4

If this role sounds like something that you would be interested in, please click the link to apply.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, PSR provides a 'Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of our PSR Sourcing team.

  • Please be aware that this role can only be worked within the UK and not Overseas._
Contract length: 6 months

Salary:
£200.00 per day

Schedule:

  • Monday to Friday

Application question(s):

  • Do you hold active SC Clearance?

Work Location:
In person

Reference ID:
PSR1JP