![Central London Community Healthcare NHS Trust](https://media.trabajo.org/img/noimg.jpg)
Senior Administrator
2 weeks ago
The post holder will be a Senior member of the SPA team, and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals into urgent and non-urgent.
The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals.
They aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system.
They ensure appropriate referrals are accepted, and any urgent needs are highlighted to the appropriate clinical services.The Single Point of Access administration department operates:
All Children's Services - 8am - 5pm Monday to Friday excluding Bank Holidays
Harrow Adult Services - 8am to 8pm Monday to Friday and Bank Holidays (except Xmas which is 8am to 4pm), and 8am to 4pm Saturdays & Sundays
Brent Adult Services - 8am to 8pm Monday to Friday, and 8.30am to 4.30pm on Saturdays, Sundays and Bank Holidays
The SPA provides administrative support to clinical services in Outer North-West division, for the Community Nurses Team, Child Therapies Team, Specialist Children's Services, Nutrition & Dietetics and Diabetes etc, within the Community.
If you can multi-task in an administration role, with a flexible "can-do" attitude to work and can see yourself as part of a busy multidisciplinary team, then we would like to hear from you.
We can offer you:
A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme *T&C's apply
Flexible working options
Annual travel card loan
Training, support and development in your career
To demonstrate excellent customer care and communication skills in the provision of a front line service for the team, assisting clients, carers, GPs and other health and social care professionals
To maintain a detailed and accurate message recording system, taking appropriate action where necessary, and contacting members of the team as appropriate if messages require urgent / early attention
Take initial responsibility for the initial local resolution of problems and complaints that may arise with staff/clients. Exercise negotiating skills and tact to achieve agreement and co-operation.
To be fully aware of confidentiality guidelines and exercise judgment and care when exchanging confidential and sensitive patient information
Recording of confidential and sensitive information in accordance with procedures, within negotiated time scales, and using a full range of IT packages.
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