Head of Web

2 weeks ago

London, Greater London, United Kingdom The Economist Group LTD Full time

Introduction:
The Economist Group is the leading source of analysis on international business and world affairs.

We deliver world-class, thought provoking content through a range of formats, from web and app, to newspapers and magazines, conferences, film and audio.

What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

With a growing global subscriber base and a reputation for insightful analysis and opinion on every aspect of world events,

_The Economist _is one of the most widely recognised and well-read current affairs publications and the foundation of our digital consumer product portfolio.


We are developing a world-class product management organisation and have an exciting opportunity for a Head of Web to lead the development of our entire website estate.

This is a Group role in that it focuses on both the Economist newspaper experience as well as the broader estate of Impact and Events websites.


Accountabilities:

  • Lead a team of Product Managers responsible for the core web experiences, the sales funnel, and the wider Impact initiatives.
  • Define the product roadmap, involving all the right senior stakeholders from the Engineering and Delivery functions.
  • Set and deliver metrics and KPIs for the web experience. Work with the data and insights team to ensure correct data is being captured and analysed as part of ongoing datadriven processes.
  • Be the 'go to' person for understanding the Economist's web customers what they want from our products and how we can deliver it.

Experience, skills and professional attributes:

  • Have demonstrable experience defining key customer journeys and associated optimisations of the web product experience, and refine them through A/B testing and research. You will bring experience of a testandlearn development culture.
  • Setting clear priorities to achieve customer and business needs with the team, and rally the team around them.
  • C-Level experience with communicating and presenting clearly and succinctly.
  • Partnering with Editorial functions and Product Design to create intuitive and delightful content discovery.
  • Partnering with engineering, design, delivery and business stakeholders to achieve an optimal product experience. Be comfortable working in close collaboration to define requirements, ideate hypotheses, develop solutions and optimise our products.
  • Confidently lead and collaborate with your teams of designers, developers, QA and delivery leads, using Agile methodologies to their full potential
  • Comfortable with every stage of the customer lifecycle from SEO / acquisition through to conversion, and retention. Understanding the dynamic between free visitors, registered customers, and subscribers.
  • Communicating product developments and product vision to stakeholders around the business in a way that is meaningful and impactful to them, at the right level of detail. Create shared understanding and alignment on customer problems and outcomes.
  • Creating the appropriate documentation for all the above, showing a keen eye for detail and enjoyment in writing excellent user stories, JIRA tickets, product briefs, and delivery assessments where required.

The ideal skills for this role are:


  • Builder: Someone who has built great products and user journeys that are friction-less, functional and future-proofed
-
Listener: A great listener who can understand user and business needs, and the needs of their team.
-
Documenter: Someone strong on documenting high level requirements, vision, and approach. Can and will dive into JIRA and Confluence where needed by their team.
-
Curious: Someone who is interested in asking questions with the goal of producing quality results
-
Communicator: A great communicator who is able to explain their vision of what the product needs to do both to internal team members and cross-functional stakeholders.
-
Domain knowledge: You'll bring an understanding of defining and developing websites. You'll be enthusiastic about the Economist's content offering and have a passion for the news and media industry.
-
Technical knowledge: Someone who can get into the tech details of a product or system to understand how to get the most out of it
-
Quick learner and quick starter: You'll be leading a newly redefined team who will be looking for guidance from the off.
-
Humble: Someone who has the confidence of their convictions but doesn't take themselves too seriously. What we do is fun

Organisation:

  • Reports to the CPO.
  • Manages a team of 35 direct reports.
  • Partners with other Heads Of (S/VP) level colleagues across Product, Design, Data, Engineering, and the wider business.

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