![Age Partnership Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Solutions Specialist
1 week ago
The role involves handling a combination of Inbound and Outbound customer calls. You will engage with potential clients regarding Equity Release, Pensions, or Mortgages, using our conversational tool to qualify and direct them to our advisors.
- Location:
- You will work at our spacious offices at Thorpe Park in Leeds (LS15) for at least 3 days a week, with the flexibility to work remotely for the rest. Conveniently located near The Springs shopping center, with easy transport access and free on-site parking.
This position offers a starting salary of £22,369.35 per annum, with potential progression up to £30,000. Advancement within the banding structure is achievable within 3 to 6 months based on performance, encouraging quarterly performance reviews.
We take pride in our generous bonus structure and performance-based pay reviews.
Why Choose Age Partnership:Joining us means becoming part of a supportive family-like culture. We value work-life balance and provide extensive support, including coaching sessions, feedback, training, and various benefits such as extra days off, discounts, and more.
Responsibilities:Your tasks will involve handling customer calls, discussing financial products, qualifying leads, and coordinating with advisors to provide optimal service.
Shifts:We offer 5 weeks' notice for shifts, requiring flexibility, including weekends. The standard contract is 37.5 hours per week, with varying opening hours throughout the week.
Weekend work will be in rotation, compensated with a day off during the week.
Career Development:For those aspiring to advance as Equity Release specialists, Mortgage advisors, or Pension experts, we offer tailored development paths and full funding for qualifications. Continuous support for self-improvement is part of our commitment.
Culture Commitments:- Customer First - Emphasizing empathetic service for diverse customer backgrounds
- Win Together - Striving collectively for excellence and customer satisfaction
- Do the Right Thing - Upholding ethical standards for customers and the company
- Raise the Bar - Driving innovation and progress in customer service
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