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Field Care Supervisor

3 months ago

Leicester, Leicester, United Kingdom Home Instead Full time
Company Description

Our Mission 'To Bring Dignity Back Into Ageing'

Why work in care?
Getting a smile and a thank you from our clients gives a job satisfaction like no other. Our Care Professionals take comfort in having a career that helps somebody in need of support.

Working in the care sector opens up a fruitful career path. With training and experience you can work your way up to a management role.

Building our care package around the individual client; from a few hours a week to several hours a day, makes it feasible to do it alongside another job or family commitments.

Whatever the future has in store, there will always be a demand for care.

People who work in care can rest assured that their skills will always be coveted, particularly as we face a rising elderly population.


Why join Home Instead?


Each of our Care Professionals is a valued member of the team, shown by our market-leading annual satisfaction survey scores.

The latest survey we conducted among Care Professionals found that:

-
96% are proud to work for Home Instead
:

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95% feel motivated to go the extra mile
:

-
88% see themselves working at Home Instead in 12 months' time
:

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82% would recommend Home Instead as a great place to work.
Our training is just as exceptional.

We are the only care company to be awarded two Princess Royal Training Awards for our Alzheimer's and dementia training, which is City & Guilds accredited.

Supporting and encouraging our Care Professionals in delivering their vital work is one of our biggest priorities.

Our office has a close relationship with its Care Professionals, which helps maintain business success. Our values inform everything we do, and that means that our Care Professionals know how to deliver exceptional care.

The 'Home Instead Way' includes personalised one-to-one care, visits at a minimum of an hour, and an optimistic outlook on age.

That's how our Care Professionals know that they are making a positive difference to somebody's life.

Job Description:


We are looking for an enthusiastic, well organised and experienced care professional to join our team and enable us to ensure our current clients' & Care Professionals' needs are met and exceeded.


Key information
- £ per hour

  • Average hours contract (30 hours available minimum per week)
  • Flexible Hours Available but must be available to work some evenings, some early mornings & alternative weekends. Schedule to be preagreed at the interview stage.
  • Pension scheme
  • Excellent, full training & support is provided and opportunity for career progression
  • Support towards further qualifications such as NVQ, City & Guilds Dementia & Alzheimer's.
  • Paid DBS
  • Paid Mileage

Job Purpose


To ensure that our clients receive the appropriate support and high-quality service and that our Care Professionals are confident, trained & competent to care for their clients.


The Role

  • Support care consultations, service reviews and completing client support plans.
  • Conduct staff supervisions and client QA's (including those delivering/ receiving Live In Care).
  • Create, update and audit client care plans and assist with digital care planning.
  • Maintain accurate client and Care Professional records on Home Instead software and People Planner.
  • Conduct client and Care Professional introductions.
  • Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
  • Carry out client reviews and action these accordingly.
  • Support and mentor Care Professionals.
  • Provide support to the Client Experience team.
  • Maintain regular contact with clients and Care Professionals.
  • Any other duties as directed by your line manager.
  • Participate in oncall duties as required. compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy,
  • Ensure in respect of employment and service delivery.
  • Carry out any other duties deemed necessary for the successful operation of the business.

Qualifications:

Essential Criteria

  • Level 3 NVQ in Health and Social Care or equivalent.
  • Experience in the care sector delivering a wide range of personal care services. incl. having previous experience as a care assistant, support worker or similar.
  • Must have full driving license and means of transport if required within the territory to visit clients.
  • Experience of working with MAR sheets and medication in a supervisory role.
  • Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Good communication skills with the ability to build rapport quickly.
  • Must be confident to use care management technology including providing support and training to Care Professionals
  • Must understand the importance of confidentiality wo