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Repairs Scheduler
2 weeks ago
Job Title:
Repairs Customer Service Advisor
Location of the job:
Croydon CR0
Contract type:
Ongoing temp
Weekly hours: 36 hours
Working hours:
Monday-Friday 9-5
Start date:
ASAP
Job Purpose
The role of the repairs Scheduler is Call-handling and accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).
Responsibilities
- Act as the first point of contact for customers and colleagues, successfully handling a
repairs) right first time only escalating to specialist teams and contractors when
- Offer a speedy, consistent and professional customer experience across a range of
- Quickly and accurately record and update all customer contacts and requests for
- Contribute in achieving contact centre targets for grade of service, abandoned calls,
following agreed policies and procedures.
Person Specification
***- Strong scheduling experience
- Experience working in the social housing and/or repairs sectors
- Experience using Orchard repairs system
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