Repairs Scheduler

2 weeks ago


Croydon, Greater London, United Kingdom Service Care Full time

Job Title:
Repairs Customer Service Advisor

Location of the job:
Croydon CR0

Contract type:
Ongoing temp

Weekly hours: 36 hours

Working hours:
Monday-Friday 9-5

Start date:

ASAP

Job Purpose


The role of the repairs Scheduler is Call-handling and accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).

You'll need to be confident using own initiative and have the ability to update systems and follow processes.

Responsibilities

  • Act as the first point of contact for customers and colleagues, successfully handling a
wide range of queries (including accurately diagnosing, scheduling and logging
repairs) right first time only escalating to specialist teams and contractors when

  • Offer a speedy, consistent and professional customer experience across a range of
telephony systems, repairs systems, knowledge base, Orchard & Outlook).

  • Quickly and accurately record and update all customer contacts and requests for
services, repairs, bookings and appointments using all relevant in-house systems.

  • Contribute in achieving contact centre targets for grade of service, abandoned calls,
right first time, customer portal/app sign ups and overall customer satisfaction,
following agreed policies and procedures.

Person Specification
***- Strong scheduling experience

  • Experience working in the social housing and/or repairs sectors
  • Experience using Orchard repairs system
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
  • Scheduler

    2 weeks ago


    Croydon, Greater London, United Kingdom Southern Housing Careers Full time

    This is a unique opportunity for someone who is willing to act as the key leader for specific patches within the Scheduling Diary.As the Scheduler, you will oversee the maintenance scheduling diary, you will work with the Property Administration and Customer Services Team to ensure repairs are diagnosed and scheduled correctly.You will be the first point of...

  • Repairs Planner

    2 weeks ago


    Croydon, Greater London, United Kingdom Skilled Careers Full time

    Join Us as a Repair's planner in CroydonWe're looking for a Repairs Planner to join a leading Property Services Company in Croydon.If you have experience as a Repairs Planner, we want to hear from youResponsibilities:Schedule appointments with clients, subcontractors, and suppliers.Ensure jobs meet contractual agreements.Coordinate operatives and...


  • Croydon, Greater London, United Kingdom ABL 1Touch Full time

    ABL 1 Touch, a family-owned accident repair business, offers an innovative solution in the vehicle accident repair industry, prioritizing repairs over replacements. With Private Equity investment, the company is expanding its presence across the UK. The highly skilled technicians specialize in paint preparation and finishing, and as the organization grows,...

  • Csr

    2 weeks ago


    Croydon, Greater London, United Kingdom Volvo Truck and Bus South Full time

    CSR - CroydonMonday to Friday covering a rotating shift- 0600hrs to 1430hrs- 0930hrs to 1800hrsAn exciting opportunity has arisen to be part of our site in Croydon using your automotive experience achieved in either Commercial or light vehicles.Are you looking for a role with no 2 days the same? Join our team and be our CSR service advisor.Use your customer...


  • Croydon, Greater London, United Kingdom MET Recruitment UK Ltd Full time

    Senior Service TechnicianPermanentLondon (covering Postcodes SL, EN, CR)Competitive SalaryWhat's on offer? Competitive Salary Monday to Friday 8am 5pm with flexibility required, plus weekend rota Paid overtime available 24 days holiday plus bank holidays, increases after 5 years Simplyhealth Cash Plan (including retail discount scheme) Critical Illness...

  • Reactive Supervisor

    4 weeks ago


    Croydon, Greater London, United Kingdom Daniel Owen Ltd Full time

    Reactive Supervisor South London 20p/h - 24p/hRepairs and Maintenance Daniel Owen are proud to be representing a well-known social housing contractor based in the South London area who are looking for a highly skilled Repairs Supervisor to join their team.They are looking for an experienced Supervisor who is experienced in overseeing reactive maintenance.To...

  • Trainee Watchmaker

    2 weeks ago


    Croydon, Greater London, United Kingdom Watches2U International Ltd Full time

    Responsibilities Learn and develop skills in watchmaking under the guidance of experienced watchmakers Assembly of our own brand and personalised watches Watch adjustments including battery changes and link removal Watch repairs and servicing Engraving personalised watches accurately Assisting in warehouse as neededRequirements: Good hand eye coordination...

  • Voids Supervisor

    2 weeks ago


    Croydon, Greater London, United Kingdom Skilled Careers Full time

    Voids Supervisor RoleWe have an opportunity for a Voids Supervisor to join a leading Main Contractor team within their Responsive Maintenance division. You will be working out of the Croydon office on one of our social housing contracts, delivering reactive maintenance to our residents.Key Accountabilities will include:Ensure high quality service is provided...

  • Voids Supervisor

    2 weeks ago


    Croydon, Greater London, United Kingdom Skilled Careers Full time

    Voids Supervisor RoleWe have an opportunity for a Voids Supervisor to join a leading Main Contractor team within their Responsive Maintenance division. You will be working out of the Croydon office on one of our social housing contracts, delivering reactive maintenance to our residents.Key Accountabilities will include:Ensure high quality service is provided...

  • Handyman

    2 weeks ago


    Croydon, Greater London, United Kingdom CPSS Full time

    Looking for Handyman for a refurbishment project. general repairs and fixing, labour work for 20-40 hours a week Monday to Friday between 10am and 6pm in Croydon.Responsibilities include: General Labour Painting Gardening Landscaping Helping contractors with other tasksRequirements and skills: Basic knowledge of tools handling Attention to details Students...

  • Fire Door Installer

    2 weeks ago


    Croydon, Greater London, United Kingdom Cityscape Recruitment Ltd Full time

    About Us:My client is a leading provider of fire safety solutions, committed to safeguarding lives and property through meticulous attention to detail and uncompromising quality. With a reputation for excellence and reliability, we specialize in comprehensive fire safety services, including fire door remedials.Currently seeking skilled Carpenters to join our...


  • Croydon, Greater London, United Kingdom Fairfield School of Business Full time

    Fairfield School of Business (FSB), an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester and Luton. We provide industry-relevant qualifications in business and healthcare management, in partnership with leading UK universities.Our focus is to offer an open and inclusive learning and teaching...


  • Croydon, Greater London, United Kingdom Thames C & C Ltd Full time

    We Are Leading Cash & Carry, Based on Croydon, seeking a skilled Forklift Operator to join our team. As a Forklift Operator, you will be responsible for operating a forklift to load and unload materials, as well as assist with warehouse management. If you have experience in materials handling and are comfortable with heavy lifting, we encourage you to...

  • Building Cleaner

    2 weeks ago


    Croydon, Greater London, United Kingdom JRC Global Buffet Croydon Full time

    Tokia square is new modern in-door leisure square, directly operated by JRC group, brings communities together by providing different usage units in a unique setting with seating areas for customers to consume the food or drinks, trading with food business.DutiesThe management team is currently hiring building cleaners typically do the following:Gather and...

  • Senior Supervisor

    2 weeks ago


    Croydon, Greater London, United Kingdom Wates Full time

    Wates Property Services seeks a well organised and dynamic Senior Supervisor to join our maintenance team in Lambeth.The successful professional will supervise the voids workforce and liaise with client representative(s) to ensure high level maintenance and compliance service at all times.Key Accountabilities will include: Lead, motivate and manage your team...


  • Croydon, Greater London, United Kingdom ELDON HOUSING ASSOCIATION Full time

    POSITION:Caretaker / HandypersonSALARY:£26,757 per annumHOURS:Mon - Fri 9.00 a.m p.m. (35 hours per week)LOCATION: CroydonDESCRIPTION:Eldon Housing is an established provider of Sheltered Housing and Facilities Management Services. We are looking to recruit a Caretaker / Handyperson with proven experience in property maintenance for our Care Homes in the...


  • Croydon, Greater London, United Kingdom Perfect Placement Automotive Recruitment Full time

    Senior Service Advisor Required in Croydon, Surrey- Basic £28,000 + £10k OTE uncapped:45 Hours per week Monday Friday with NO WEEKENDSMotor Trade Vehicle Senior Service Advisor required for Family Run Car Dealership in Croydon, Surrey.The Senior Service Advisor will be working alongside another Vehicle Service Advisor and will be responsible for providing...

  • Cleaner

    2 weeks ago


    Croydon, Greater London, United Kingdom NIC Services Group Full time

    Job Summary:We are seeking a dedicated and reliable Cleaner to join our team. As a Cleaner, you will be responsible for maintaining cleanliness and tidiness in various areas, ensuring a safe and sanitary environment for our customers and staff. This position requires excellent customer service skills, attention to detail, and the ability to communicate...


  • Croydon, Greater London, United Kingdom Fennies Day Nurseries Ltd Full time

    Title: Landscaper /Grounds Team MemberHours:40 Hours a Week, Mon - Fri, 8am-5pmSalary:Up to £30,000Location:Across Multi SitesPreferred:Own Vehicle with Clean Driving License (Mileage Allowance)Purpose of RoleResponsibility for the quality and appearance of the Nursery chain and other relevant clients, delivering a full range of grounds maintenance...


  • Croydon, Greater London, United Kingdom Volvo Truck and Bus South & East Full time

    CSR (Customer Service Representative) - CroydonJoin our front of house team in Croydon- Salary up to £30,000 p.a. dependent upon experience_- Covering a rotating shift Monday to Friday of:_- 0600hrs to 1430hrs - week 1_- 0930hrs to 1800hrs - week 2_- Alternative Saturday morning 0700hrs to 1200hrs_We can offer: Company pension Health Cash Plan with access...