Junior Quality Executive

2 weeks ago


London, Greater London, United Kingdom Onetrace Full time £35,000

Salary:
Up to £35k (based on experience)
Monday to Friday 8.

Basis:
Full time, permanent

Location:
Canary Wharf, London - WeWork - Hybrid office-remote working offered

Reporting to:
Head of Commercial & Strategy

We are on the lookout for an ambitious and passionate Onboarding & Training Executive to join our growing Customer Experience Team.

You will play a vital role in ensuring all our customers have a seamless transition onto our platform and receive the relevant training they need to maximise their success.

You will be responsible for supporting the Onboarding and Training Manager throughout the onboarding process by demonstrating all of Onetrace's features and showcasing how these can be utilised effectively within our new clients businesses, ensuring a smooth transition onto the Onetrace platform.

Our business Onetrace built a SaaS traceability system for the fire protection industry, and are expanding into the untapped technology market in the construction industry.

Our passion for problem solving, efficiency and technology drives us to continue innovating and learning, with user experience being essential to this mission.

Our values lay the foundation of Onetrace's culture and we are looking for individuals who aspire to behaviours that align with our values, fostering a collaborative company culture that unifies us all.

Driven by passion - to transform the fire protection industry
Deliver ad hoc training requests to existing customers
Support new Onetrace starters by conducting engaging and comprehensive internal training sessions to familiarise them with the Onetrace system
Junior level, minimum 1 years experience in an onboarding/training or customer success oriented role
Excellent attention to detail, and the desire to deliver at high quality
Willingness to work flexibly and occasional out of office hours when required
Ability to adapt to evolving software features, updates, and changes, and convey these changes to clients effectively
Experience using Hubspot and Intercom or other similar softwares
Knowledge of Construction Industry and/or Fire Protection
Onetrace encourages a healthy work-life balance and as part of this, we understand the importance of flexibility.

You will be expected to work from the office 5 days a week in the first month of onboarding to ensure product and role knowledge is at a proficient level.

After completing the first month, we can offer a hybrid office-remote working arrangement that works with the operational requirements of your role and team.

We'll set you up with an Apple MacBook and all the necessary software
Standing desk (when based in the office)
Flexible work scheme
Offset - Flexible work time outside of business hours for healthcare appointments, emergencies or personal matters
Hybrid working options
Remote work abroad opportunities

~ Holidays
~25 days + Bank holidays

NEST Pension scheme
Regular team socials and company events
Weekly fresh fruit deliveries to the office

Diversity
Onetrace is committed to diversity in the workplace and proud to be an equal opportunity employer. Apply now and become a valuable asset in ensuring the on-going success and innovation of Onetrace

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