Patient Access Coordinator for Intensive Care
2 weeks ago
The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in-depth knowledge of outpatient and inpatient scheduling procedures for their speciality.
The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.
Depending on the requirements of the speciality, the post holder will be required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality.
This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.
More information can be found on the job specification.Support and guide patients along all administrative aspects of their pathway through the hospital.
Develop and maintain strong relationships with speciality teams to ensure the specific needs of their patients are met.
Provide professional, welcoming and high-quality services for patients whether that is at reception, through the call-centre, in writing, web-access, text messages and any other new technology.
Ensure efficient use of hospital resources by supporting specialities to monitor capacity proactively to prevent clinic or theatre slots being wasted.
Ensure accurate data entry to help the Trust meet all internal and external access targets in relation to outpatient appointments, admissions and pathway management.
The units are equipped with state-of-the-art monitoring, point of care testing and a computer information system for charting, note-keeping and prescribing.
All modalities of organ support are available.The critical care directorate comprises six clinical areas and totals 75 beds at the St Thomas' site.
There are 39 level 3 beds in the East Wing of the hospital (15 on EW1 ICU, 15 on EW2 ICU and 11 on EW6 ICU), an overnight intensive recovery unit (11 level 3 beds staffed by anaesthetists), a medical/surgical HDU on East Wing level level 2 beds) and cardiovascular surgical HDU (10 level 2 beds) on East Wing level 8.
At the Guy's site, there are 13 level 2/3 beds on the Guys Critical Care Unit (GCCU).To act as the first point of call for all patient access queries to the Trust.
On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines liaising with the Referral Management Centre as required.
Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Ensure that patients are appropriately reminded of their appointments.
This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support).
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Access Coordinator is an important member of the Neurophysiology team, working with other administrators, clinical physiologists and consultant neurophysiologists to provide the best care possible for patients attending the service for their diagnostic tests.The Patient Access Coordinator will be the first point of contact for patients and...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe children's surgery service is the regional centre for specialist and general surgical care. We see children from south east London, Kent and south east England. We care for children from the womb, through birth and childhood.Across the region, we work closely with and provide surgical support to a range of other children's services including:children's...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe children's surgery service is the regional centre for specialist and general surgical care. We see children from south east London, Kent and south east England. We care for children from the womb, through birth and childhood.Across the region, we work closely with and provide surgical support to a range of other children's services including:children's...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen for a Band 3 Patient Access Coordinator within the Dermatology Department at Guys Hospital.The Patient Access Coordinator will be the first point of contact for patients and service users providing an in depth knowledge of customer care and referral processing. The post holder will liaise closely with the clinical team and...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has become available in the Specialist Ambulatory Services at Guy's and St Thomas' NHS Foundation Trust (GSTT), and we are seeking to recruit an enthusiastic, skilled and motivated individual to join our team.This full-time post involves working as a Patient Access Coordinator for the Clinical Genetics Team, working within the wider...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting Band 3 Patient Access Coordinator opportunity has arisen to join our Outpatients Booking Team at our Guys site.We are looking for motivated and enthusiastic individuals who are keen to work in a fast paced environment, whilst providing the best front of house patient experience to all of our patients and visitors and have excellent verbal...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Interventional Radiology Department as a Patient Access Coordinator. This vacancy is a 1 year fixed term contract, full time (37.5 hours per week, cross site) Band 3 role.We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part...
-
Senior Intensive Care Nurse
2 weeks ago
London, Greater London, United Kingdom Leaders in Care Full timeWe're on the hunt for a dedicated and experienced Senior Staff Nurse to join the ICU team with one of our London based clients. This is an exciting opportunity to be part of a world-renowned healthcare organisation that prioritises professional development and offers a state-of-the-art working environment.This full-time, permanent role comes with an...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has become available in the Specialist Ambulatory Services at Guy's and St Thomas' NHS Foundation Trust (GSTT), and we are seeking to recruit an enthusiastic, skilled and motivated individual to join our team.This full-time post involves working as a Patient Access Coordinator for the Paediatric Dermatology, Genetics, Womens and...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Nuclear Medicine Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week - expected to work following a ro ta pattern as required by service 8:30am - 4:30pm / 9am-5pm) and is a Band 3 role.We are looking for an enthusiastic and patient focused individual, with good...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas.Please note that the shift pattern varies and can range from 07:4- 19:30 and includes weekends.We are looking for...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas. Weekend work is mandatory.Please note that the shift pattern varies and can range from 07:4- 19:30 and includes...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn opportunity has arisen within the Evelina Children's Community Services for : -Patient Access Coordinator's - Band 3We are delighted to be in a position to advertise for a Band 3 Patient Access Coordinator's to support the Child Protection and General PaedsThis is a permanent position based at the Sunshine House (27 Peckham Rd, SE5 8UH)As a Patient Access...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen within the Clinical Haematology Department for a Band 3 Patient Access Coordinator for a permanent role at 4 days a week. You will be involved with processing and booking patient appointments, running outpatient clinics and processing patient referrals, however as you gain exposure you will be expected to support the wider...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeBased in Becket House, with some home working, Paediatric Outpatients is looking for a new Patient Access Coordinator to join our busy administrative team. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience of the children, young people and their families.You will also...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Ophthalmology service at Guy's & St Thomas' NHS Foundation Trust.This is an exciting and challenging role within the team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust.The Ophthalmology service offers diagnosis and treatment to patients...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Womens, Outpatients and Admissions teams at Evelina London are looking for Patient Access Coordinators to join their busy administrative team. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience of the children, young people as well as women and their families.There...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in-depth knowledge of outpatient and inpatient scheduling procedures for their speciality.The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Paediatric Neurology department provides a range of medical services to children with conditions affecting the brain, spinal cord and nervous system, as inpatients and outpatients. The team is growing and unique in its structure and this role will involve alongside numerous different professionals.This post requires good organisational and communication...
-
Patient Access Coordinator
2 weeks ago
London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timePaediatric Outpatients is looking for a new Apprentice Patient Access Coordinator to join our busy reception team at the Evelina Childrens Hospital. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience of the children, young people and their families.We can offer you...
