Infrastructure IT Services Manager

1 week ago


Newton Abbot, Devon, United Kingdom OT Group Full time

Key responsibilities & accountabilities:
Day to day Service availability and maintenance of all IT Infrastructure services. Premise and Cloud Hosted.
Managing the deliverables of the IT Infrastructure team.
Evaluating services, planning, and managing their improvement.
Training and development of direct reports.
Upkeep of Comms rooms and services securing their power.
Oversee that all activities are in accordance with Business process.
Manage costs associated to all, specifically cloud solutions.
Non-disclosure of certain information shared in confidence. In accordance with role or as being part of a Strategic business delivery Project.
Working effectively and efficiently with internal colleagues, consultants and third parties.
Overseeing associated security services. (Firewalls/ Pen testing/ compliance updates etc.)
Be an active member of the Security board.
Planning and running team meetings and workshops.
Oversee that all new and updated services are tested sufficiently.
Ensure that solutions and services are suitably documented and kept updated.
Participating in and being an escalation point of Out of Hours support.

  • Ensuring that Infrastructure cover is always available, Shift & Out of hours Rota.

Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.

Qualifications or equivalent experience
Professional IT qualifications in IT Infrastructure fields with significant IT work experience as an IT Engineer/ Administrator. IT Team leadership experience or suitable management training/ certifications.
Academic achievement/s to at least A Level standard. Degree level preferential.
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