Provisioning Administrator
2 weeks ago
FUNCTION:
The Provisioning Administrator is responsible for supporting the Provisioning team in placing customer orders with the mobile networks.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Prepares documentation for processing, utilising set template and filling out required fields.
- Supports Provisioning team by communicating with customers, vendors, and internal resources to monitor the order progress and processing of orders.
- Tracks and progresses orders while updating system notes and workflow on a daily basis to provide the most uptodate information for client teams.
- Escalates issues with vendors and clients to meet project demands.
- Other duties as assigned.
KNOWLEDGE AND MINIMUM REQUIREMENTS:
- Good interpersonal, verbal communication, and telephone skills.
- Must be well organised and able to perform duties with accuracy, solid attention to detail and multitasking required.
- A good level of computer proficiency, including MS Office products, with intermediate experience in Excel.
- Ability to create and maintain organised documentation.
- Any previous experience using billing portal (telecom or other) desired, but not essential.
- Minimum of 5 GCSEs or equivalent required, including Maths and English.
- 2 years of experience within an office administration and/or customer service role, preferable within a telecom or other utility company.
APPLICATION PROCESS:
ABOUT OUR COMPANY:
Cass TEM UK Limited is a subsidiary of Cass Information Systems, Inc., the leading provider of transportation, utility and telecom invoice payment and related business intelligence services, disbursing $80 billion annually on behalf of its customers.
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