Provisioning Administrator

2 weeks ago


Basingstoke, Hampshire, United Kingdom Cass Information Systems, Inc. Full time

FUNCTION:
The Provisioning Administrator is responsible for supporting the Provisioning team in placing customer orders with the mobile networks.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Prepares documentation for processing, utilising set template and filling out required fields.
  • Supports Provisioning team by communicating with customers, vendors, and internal resources to monitor the order progress and processing of orders.
  • Tracks and progresses orders while updating system notes and workflow on a daily basis to provide the most uptodate information for client teams.
  • Escalates issues with vendors and clients to meet project demands.
  • Other duties as assigned.

KNOWLEDGE AND MINIMUM REQUIREMENTS:

  • Good interpersonal, verbal communication, and telephone skills.
  • Must be well organised and able to perform duties with accuracy, solid attention to detail and multitasking required.
  • A good level of computer proficiency, including MS Office products, with intermediate experience in Excel.
  • Ability to create and maintain organised documentation.
  • Any previous experience using billing portal (telecom or other) desired, but not essential.
  • Minimum of 5 GCSEs or equivalent required, including Maths and English.
  • 2 years of experience within an office administration and/or customer service role, preferable within a telecom or other utility company.

APPLICATION PROCESS:

ABOUT OUR COMPANY:


Cass TEM UK Limited is a subsidiary of Cass Information Systems, Inc., the leading provider of transportation, utility and telecom invoice payment and related business intelligence services, disbursing $80 billion annually on behalf of its customers.

The support of Cass Commercial Bank, founded in 1906, makes Cass Information Systems unique in the industry.
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