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Administration Officer

3 months ago

Birkenhead, Wirral, United Kingdom Wirral Methodist Housing Association Full time

Key Areas
To provide admin assistance to the Operations team in delivering an efficient service to customers.

Main Tasks
To ensure that properties are let to keep rent loss and associated void costs at a minimum in line with targets by:

  • Manage the advertisement and shortlisting processes for housing applicants on property Pool Plus and other marketing companies
  • Manage the utilities suppliers to empty properties
  • Ensure all contacts with tenants are accurately recorded on the housing management system to enable seamless customer service
  • Record, monitor and analyse customer satisfaction with repairs
  • Assist the Operations Manager and Head of Housing with administrative duties in updating spreadsheets, databases and files
  • Assist in taking incoming telephone calls, ensuring that they are effectively diagnosed and routed to the correct person to achieve an excellent customer experience
  • Contribute to the Operations team in a drive for continuous service improvement in Customer Services to ensure the Association is a top quartile performer in all KPIs
  • Contribute to effectively embedding a customer service culture

Pay:
£25,320.00 per year

Benefits:

  • Company events
  • Company pension
  • Sick pay

Schedule:

  • Monday to Friday

Experience:

Housing Management: 1 year (preferred)

  • Administrative: 1 year (preferred)

Licence/Certification:

  • Driving Licence (required)

Work Location:
Hybrid remote in Birkenhead