Ecommerce Assistant

Post Title:
Ecommerce Assistant

Reporting Line:
Ecommerce Manager, Retail Operations Manager and Head of Retail

Responsible for:
Ecommerce Volunteers

Summary of post:

The Ecommerce Assistant's role is to support the Ecommerce Manager in the implementation of AUKCW's Ecommerce Strategy, which will enhance our multi-platform presence online and maximise the income generated from Ecommerce.

The role will focus on continued quality improvement identifying and implementing further improvements to maximise income and streamline costs.

There will be line management responsibility of volunteers and the role involves close liaison across AUKCW Retail shops and Head Office Support teams.

Location:
Ecommerce Hub, 10 Clemens Street, Leamington

Hours of work: 15 Hours working 3 days out of 7 (includes weekend working on occasional basis).

Pay Band:
Point 10: £7, FTE £18,797.48)

Duties and Responsibilities:

Assist in facilitating the delivery of the Ecommerce Strategy.

Maintain a high degree of commercial awareness through personal experiences and expansion of knowledge.

Compile listing and sales reports in agreement with the Head of Retail, in the Ecommerce Manager's absence.

Manage, train and delegate tasks to Ecommerce Volunteers as appropriate.

Proactively support Stock Generation activities, including suggesting new potential supply routes.

Research stock to realise its true value and price goods to achieve maximum income.

Effectively photograph, describe and list items on relevant online sales platforms in order to attract buyers.

Contribute towards the maintaining of a system for the storage, listing and dispatch of goods.

To assist the Ecommerce Manager in Stock Generation activities, including exploring new potential supply routes.

Carefully package and dispatch sold items in a timely manner, arranging the safe and timely pick up of collection only items.

Monitor and maintain stocks of stationery essential to the online sales operation.

Maintain absolute security of the online sales operation and associated stock.

Communicate politely and professionally when responding to all enquiries in a timely manner.

Deal with returns and refunds in a secure, fair and appropriate manner - seeking clarification from more senior staff as and when required.

Have an awareness of trends and bestselling items and liaise accordingly with our retail shops, coaching retail teams where necessary.

Implement and maintain AUKCW Gift Aid scheme in accordance with company policies and procedures.

Follow AUKCW policies for the control of PayPal and associated accounts in line with Finance department requirements.

Operate with limited supervision whilst lone working at times.

Organise own workload and maximise online sales.

Undertake statutory training and any professional development deemed appropriate by AUKCW.

Ensure that all statutory responsibilities are met, including Fire and Health & Safety Regulations.

Ensure compliance with AUKCW Policies and Procedures and relevant Trading Standards Legislations.

Attend and participate in company meetings as and when required.

Maintain absolute confidentiality with regard to all company information.

Carry out such duties as may be required by the Retail Operations Manager and Head of Retail, which are considered consistent with the duties and responsibilities of the post.

All staff have an individual responsibility to comply with the organisation's policies and practices.

Person Specification:

Qualifications
Intermediate information technology skills sufficient to use eBay, Outlook and Microsoft Office (e.g Excel/Word/PowerPoint)

An IT based qualification

Knowledge and Experience
Knowledge and experience of Online sales through Ebay

Knowledge and experience of Online sales through other online sales platforms

Experience of conducting detailed product research

Customer service experience with the ability to problem solve

Experience of valuing / authenticating second hand goods

Experience of working under pressure to meet deadlines

Experience of working to targets

Experience of working with / or managing people or volunteers

Skills and Abilities
Excellent literacy and numeracy skills

Proven excellent people management skills, including motivating and training teams

Excellent interpersonal skills and ability to build effective teams

Excellent communication skills including diplomacy and persuasiveness

Ability to adapt to changes in market and business expectations

Ability to problem solve and use own initiative

Good organisational skills, including ability to plan and prioritise own workload to meet deadlines

Personal Qualities
Accepting and promoting the values and ethos of the charity.

Team focussed approach.

Understanding of and commitment to equal opportunities.

Flexible approach to work.

Additional Circumstances
Able to frequently lift and carry stock of up to 15kg

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