Regional Support Assistant

2 weeks ago

Britain Roman province, United Kingdom Arriva Full time
Regional Support Assistant

Arriva Rail London

Camden Road, London/ Hybrid

Closing Date: 6th May 2024


Arriva Rail London is an industry leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group.


Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year.

We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry


Arriva Rail London are on the hunt for a new Regional Support Assistant to join the Customer Experience team, covering the Northern stretch of the London Overground.

You will provide administrative support to the station management teams, enabling them to effectively conduct their roles and all operational activities.


This individual will need to have had experience working within the administration space, with excellent communication skills and will need to be a customer focussed individual.


You will also gain access to our benefits which include FREE London Underground, Overground and TfL travel for you and another person, as well as FREE Arriva UK Train travel and 75% discounted service on other National Rail providers.

This is not an opportunity to be missed

Responsibilities:

  • You will be responsible for compiling reports on Absence Management, including MFA procedure documentation preparation and distribution.
  • The Regional Support Assistant will coordinate random drug and alcohol testing and medication checks with HR admin and thirdparty providers.
  • You will manage resources for winterisation activities.
  • Coordination of local union meetings will also be a key part of this role.
  • Tracking and compiling reports on Accidents/Assaults and safety incidents, promptly notifying relevant station management members will also be a key responsibility for the Regional Support Assistant.
  • You will support meetings by taking minutes and tracking actions at key forums.
  • The Regional Support Assistant will have full ownership of the uniform ordering process, liaising with stakeholders to address issues.
  • Ensuring efficient methods for ordering station consumables are in place is another key part of this role.
  • You will coordinate construction and distribution of reporting logbooks at stations.
  • The Regional Support Assistant will also be responsible for updating the safety management systems and assist with delay attribution activities and investigations.

Qualifications:

  • You will need to have had administrative experience, ideally within a customer focussed setting with a strong working knowledge of MS Office.
  • Ideally this person will have worked as part of a team and will have strong verbal and written communication skills as well as good attention to detail and the ability to work on their own initiative and prioritise effectively.
  • You will need to have good organisational skills and will need a methodical/ structured approach with the ability to problem solve effectively.
  • Any experience producing insight reports would be highly desirable but not essential as well as any understanding of attendance management procedures within large organisations.

Our benefits include:

  • Free Travel for you and a nominated person at your address on TfL Network this alone worth total £5,200 per annun
  • Discounts on European rail services after 1 year of service for you and a nominated person
  • Free travel on Arriva branded rail services around the country for you and a nominated person
  • 75% discount on off season tickets and leisure fairs on other train operating companies around the country for you and a nominated person.
  • Arriva Village web based discounts on various products/services on the high street
  • At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..._
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