Complaints Handler

3 weeks ago

Bradford, Bradford, United Kingdom Vanquis Bank Full time

6 x 6 Month FTC Positions

2 x Permanent Positions

About Us:


We are part of PFG, a leading specialist bank for the millions of people in the UK who are not well served by mainstream lenders.

Our purpose is to help put people on a path to a better everyday life with our clear and responsible approach to lending; an approach built on over 141 years of experience.

PFG is a unified group made up of two brands: Vanquis (cards and loans) and Moneybarn (vehicle finance).

While they offer different products and services, they share the common purpose and customer-centric values at the heart of our group.

We understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind.


You and Your Team
Complaints can arise at any point in a customer's journey with us and for a variety of reasons.

What's important though is that we're able to get to the bottom of what has happened and come up with a resolution that works well for everyone.

By taking ownership of a complaint from the point it's raised all the way through to the resolution you have a fantastic opportunity to constantly build on your skills and learn something new every day.

Unsurprisingly the focus for the team is on investigation, as such you'll build relationships and work with nearly every area of the Bank, but it goes even further than that.

Developing a good knowledge of FCA regulations and FOS rights will help you to become confident in your decision making and ability to deal with ever more complex cases.


What you'll bring to the team

An excellent opportunity to develop industry skills and knowledge, you'll get an understanding of all stages of a customer's journey and exposure to every area of the Bank.

Although you don't need specific complaints experience there are some skills that will give you the best possible start:

  • Knowledge of the Credit Card / Vehicle Finance or Loans industry would give you an advantage but are by no means essential
  • Time is of the essence when dealing with customer complaints, your ability to work to strict deadlines coupled with your organisational skills mean that you'll always get the right things done at the right time
  • Confidence will help you when working with others, getting buy in from others so that you can get to the root of issues and then being
  • As we've said, complaints are caused by any number of reasons, so you'll need to be flexible and open to the types of work and cases you'll be working on
  • Above all you'll understand the importance of your role in the customer journey

Why Vanquis?

Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life.

If it wasn't for their amazing efforts, ideas and energy we wouldn't be the successful business that we are today.

So we offer an attractive, generous salary and benefits package for everyone including:

  • Generous base salary and rewards
  • Discretionary bonus scheme
  • 25 days holiday entitlement with one day accrued for each year of service (to max 30 days)
  • Defined contribution pension scheme
  • Extensive opportunities for personal and career development
  • Flexible and dynamic working policies
  • A range of initiatives offered through our Sports & Social and Social Impact Programmes


 Perks at Work
  • A perks platform offering over 30,000 unique discounts
  • Free tea, coffee and fruit
  • Discounted gym membership
  • Subsidised onsite restaurants

Job Types:
Full-time, Permanent, Fixed term contract

Schedule:

  • Monday to Friday

Work Location:
One location

  • Complaints Handler

    2 weeks ago

    Bradford, Bradford, United Kingdom Vanquis Bank Full time

    About Us:Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn't from traditional lenders.Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with...

  • Customer Service and Sales Support

    2 weeks ago

    Bradford, Bradford, United Kingdom Juice Personnel Full time

    Our client are a rapidly expanding distributer of equestrian insurance and looking to strengthen its team, it's a perfect time to join the company, make your mark and be part of its success. Conduct and culture and putting the customer at the heart of their business has resulted in the company's rapid growth so if you are passionate about helping people,...

  • Claims Handler

    2 weeks ago

    Bradford, Bradford, United Kingdom National Breakdown Full time

    About National BreakdownWe are an innovative presence in the breakdown recovery market, providing flexible policies for HGV's, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and brokers,...

  • Night Shift Claims Handler

    2 weeks ago

    Bradford, Bradford, United Kingdom National Breakdown Full time

    About National BreakdownWe are an innovative presence in the breakdown recovery market, providing flexible policies for HGV's, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and brokers,...

  • Night Shift Claims Handler

    2 weeks ago

    Bradford, Bradford, United Kingdom National Breakdown Full time

    About National BreakdownWe are an innovative presence in the breakdown recovery market, providing flexible policies for HGV's, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and brokers,...

  • Complaints Handler

    1 week ago

    Bradford, United Kingdom Page Personnel Full time

    A new exciting Permanent Complaints Handler Position in Bradford! - To work for a reputable business within the Insurance Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Complaints Handler Position to work for a reputable business within the Insurance Sector! This would be an exceptional opportunity for someone...

  • Complaints Handler

    3 weeks ago

    Bradford, United Kingdom Brook Street Full time

    Complaint Handler Are you looking to build a career within a thriving, dynamic and exciting company withing the Fashion industry? As a Complaint Handler, you will be an integral part of utilising data and innovation to ensure we provide a first-class level of service to our customers. You will handle a caseload of customer complaints, providing resolutions...

  • Insurance Complaints Handler

    1 week ago

    Bradford, United Kingdom Juice Personnel Full time

    nsurance Complaints Handler- Key role information - Date added: 05-04-24 - Hours: Hybrid working, Monday, Wednesday and Thursday in the office (BD5) and Tuesday and Friday working from home. The hours are 9am-5.30pm - Wage: £30,000.00-£35,000.00 p/a - Sector: Commercial - Location: Bradford **An exciting opportunity...**: **nsurance Complaints...

  • Insurance Complaints Handler

    1 week ago

    Bradford, United Kingdom Juice Personnel Full time

    **Company Description** Our Client in Bradford, West Yorkshire are a rapidly expanding distributor of equestrian insurance and looking to strengthen its team, it’s a perfect time to join the company, make your mark and be part of its success. Conduct, culture and putting the customer at the heart of their business has resulted in the company’s rapid...

  • Patient Advice and Complaints Case Handler

    4 weeks ago

    Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    Bradford District Care NHS Foundation Trust’s (BDCFT’s) Patient Safety, Quality Compliance and Risk functions are comprised of four teams with distinct but inter-related functions - the Quality and Compliance team; the Patient Safety Incident Response Team, the Patient Advice and Complaints (PAC) Team and the Risk and Incident Management Team. The...

  • Complaints Handler

    2 weeks ago

    Bradford, United Kingdom Vanquis Bank Full time

    **About Us**: Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders. Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange...

  • Claims & Complaints Handler

    3 weeks ago

    Bradford, United Kingdom National Breakdown Full time

    _Claims & Complaints Advisor _ Summary Job Description To help provide a leading professional claims service to all National Breakdowns customers and clients. To effectively manage claims, complaints and customer queries in line with company and industry standards and regulatory requirements. Key Duties & Responsibilities - Record and correctly validate...

  • Call Handler

    4 weeks ago

    Bradford, United Kingdom Davies Resourcing Full time

    INDTEM We are currently working with a banking client who are looking to hire Call Handlers on an interesting and exciting contract aiding customers with enquiries and/ complaints relating to their savings accounts as a result of the implementation of a new online digital process as well as other general banking enquiries. - 6 Months Initial - £170 per...

  • Complaints Handler

    1 month ago

    Bradford, United Kingdom Vanquis Bank Full time

    **6 Month FTC** **About Us**: Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders. Today, Vanquis Banking Group is a FTSE All Share company listed on the...

  • Personal Injury Claims Handler

    4 weeks ago

    Bradford, United Kingdom Elevation Recruitment Full time

    **Job Title: Personal Injury Claims Handler** **Location: Bradford / Work from home** **Work type: Temporary 6 months** **Hours: Monday - Friday 37 hours per week (flex start / finish times)** **Salary: £30,000 - £35,000** Elevation Recruitment Group, Business Support division are currently working with a large and well-known organisation to recruit...

  • Personal Injury Claims Handler

    4 weeks ago

    Bradford, United Kingdom Elevation Recruitment Group Full time

    **Job Title: Personal Injury Claims Handler** **Location: Bradford / Work from home** **Work type: Temporary 6 months** **Hours: Monday - Friday 37 hours per week (flex start / finish times)** **Salary: £30,000 - £35,000** Elevation Recruitment Group, Business Support division are currently working with a large and well-known organisation to recruit...

  • Claims Handler

    2 weeks ago

    Bradford, United Kingdom Brook Street Full time

    Do you have a proven background within Customer Service (ideally Motor Insurance)? If so, my Bradford-based client is looking for a Claims Handler to join their established team. You would be required to to effectively manage claims and customer queries in line with company and industry standards and regulatory requirements. This role will also include the...

  • Property Claims Handler

    4 weeks ago

    Bradford, United Kingdom Integra Insurance Solutions Ltd Full time

    Integra Insurance Solutions Ltd are an MGA based in Bradford, offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance. - Central Bradford location with opportunity for hybrid flexible working - Monday to Friday - Full-time 35 hours per week - A competitive salary commensurate with skills and...

  • Claims Handler

    2 weeks ago

    Bradford, United Kingdom Brook Street Full time

    Do you have a proven background within Customer Service (ideally Motor Insurance) along with experience of working nights? If so, my Bradford-based client is looking for a Claims Handler to join their established team. You would be required to to effectively manage claims and customer queries in line with company and industry standards and regulatory...

  • Customer Service and Sales Support

    1 week ago

    Bradford, United Kingdom Juice Personnel Full time

    Our client are a rapidly expanding distributer of equestrian insurance and looking to strengthen its team, it’s a perfect time to join the company, make your mark and be part of its success. Conduct and culture and putting the customer at the heart of their business has resulted in the company’s rapid growth so if you are passionate about helping people,...

  • Claims Handler

    1 month ago

    Bradford, United Kingdom National Breakdown Full time

    About National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and...

  • Claims Handler

    4 weeks ago

    Bradford, United Kingdom National Breakdown Full time

    About National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and...

  • Claims Handler

    4 weeks ago

    Bradford, United Kingdom National Breakdown Full time

    About National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and...

  • Claims Handler

    2 weeks ago

    Bradford, United Kingdom National Breakdown Full time

    About National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and...

  • Claims Handler

    1 month ago

    Bradford, United Kingdom National Breakdown Full time

    Role Availability: 1 part time weekend position available 1 full time shift work available, up to 12 hours based on a shift pattern that may faull between Monday-Sunday. About National Breakdown We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7...