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Customer Service Executive

3 months ago

South Wonston, United Kingdom Venta Global Full time

Customer Service Executive

The Customer Service Executive role involves:

  • Looking after all customers assigned to the Internal Sales Team, including before and after point of order
  • Taking forward all orders from the Business Development Team and ensuring the customer is looked after from point of order onwards
  • Ensuring customers are kept up to date on order/delivery updates in a timely manner
  • Answering incoming calls promptly and in a friendly manner
  • Responding to customer emails/enquiries within 2 hours
  • Creating customer cases and following them through

About the Role

  • 33 days holiday (including bank holidays)
  • Daily free lunch and refreshments
  • Real, freshly ground coffee
  • Access to Lifeworks perks and discount scheme
  • Employee recognition and rewards
  • Pleasant, rural location with onsite parking
  • Additional holiday after 2 years of service
  • Nest pension scheme
  • Being part of a dynamic team with an excellent, supportive culture