Cx Lead Emerging Markets

6 days ago


Brentford, Greater London, United Kingdom GlaxoSmithKline Full time

Position: CX Lead Emerging Market at GSK

About the Company: GSK is a global biopharma company focusing on uniting science, technology, and talent to stay ahead of disease and positively impact the health of billions of people.

Location: GSK House (New HQ after July)

Job Description:

  • Design, implement, and analyze brands across Emerging markets.
  • Lead cross-functional teams to secure excellence in execution and performance management.
  • Manage stakeholders and third parties to ensure flawless execution of campaigns.
  • Establish key performance indicators for CX initiatives and lead team to drive data-driven optimization recommendations.
  • Lead a team of Delivery Managers and provide leadership support to CX Director in Emerging Markets.
  • Collaborate across Digital Fuel & Tech to implement CX Strategies and test innovative solutions.

Qualifications:

  • Proven success in Pharma industry leadership roles.
  • Experience in omnichannel marketing execution and people management.
  • Agile mindset with strong project planning skills and data analytics understanding.
  • Knowledge of local Pharma Emerging Markets regulations and customer focus.
  • Experience in managing digital vendors and compliance monitoring activities.
  • Awareness of digital industry trends.

Application Deadline: 7th June 2024

Why GSK?

Uniting science, technology, and talent to get ahead of disease together. GSK is committed to creating a workplace where individuals can thrive and be themselves, welcomed, valued, and included.



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