Cx Lead Emerging Markets
6 days ago
Position: CX Lead Emerging Market at GSK
About the Company: GSK is a global biopharma company focusing on uniting science, technology, and talent to stay ahead of disease and positively impact the health of billions of people.
Location: GSK House (New HQ after July)
Job Description:
- Design, implement, and analyze brands across Emerging markets.
- Lead cross-functional teams to secure excellence in execution and performance management.
- Manage stakeholders and third parties to ensure flawless execution of campaigns.
- Establish key performance indicators for CX initiatives and lead team to drive data-driven optimization recommendations.
- Lead a team of Delivery Managers and provide leadership support to CX Director in Emerging Markets.
- Collaborate across Digital Fuel & Tech to implement CX Strategies and test innovative solutions.
Qualifications:
- Proven success in Pharma industry leadership roles.
- Experience in omnichannel marketing execution and people management.
- Agile mindset with strong project planning skills and data analytics understanding.
- Knowledge of local Pharma Emerging Markets regulations and customer focus.
- Experience in managing digital vendors and compliance monitoring activities.
- Awareness of digital industry trends.
Application Deadline: 7th June 2024
Why GSK?
Uniting science, technology, and talent to get ahead of disease together. GSK is committed to creating a workplace where individuals can thrive and be themselves, welcomed, valued, and included.
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