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Coordinator

3 months ago

Crawley, United Kingdom Reed Full time

Job Title: Operations Coordinator

Company: Service Desk Teams in Crawley

My client is looking for Operations Coordinators who will play a key role in providing dedicated support to customers, handling engineering allocation, and managing resources efficiently.

Benefits:

  • Competitive remuneration package
  • 25 days of annual leave plus bank holidays with an option for additional holidays based on tenure
  • Beneficial schemes like cycle to work and car salary sacrifice
  • Inclusive pension and life insurance coverage
  • Employee perks, discounts, and support programs
  • Referral rewards and recognition initiatives
  • Convenient on-site parking facilities

Job Purpose:

You will act as the primary contact for all matters related to installation, reactive, and planned maintenance requests, ensuring alignment with company policies and strategies.

Day-to-Day Responsibilities:

  • Handle internal and external calls, including reactive customer queries
  • Monitor ongoing maintenance tasks and drive enhancements for improved performance
  • Efficiently coordinate planned and reactive maintenance activities
  • Guide engineers in collecting comprehensive details for quotations to prevent delays
  • Provide timely updates to customers on arrival times and progress
  • Initiate follow-up actions, order necessary parts, and oversee task completion within set timelines
  • Collaborate with various departments to ensure professional service delivery
  • Address customer complaints effectively from initiation to resolution
  • Validate engineers' paperwork for accuracy and completeness

Required Skills & Qualifications:

  • Demonstrated ability to prioritize maintenance tasks effectively
  • Proficiency in help desk systems and general administration tasks
  • Skilled in Microsoft Office applications
  • Experience with computerized facilities management systems

If you are enthusiastic about this opportunity, we encourage you to proceed with your application.