Customer Service Advisor

7 days ago


Wednesbury, Sandwell, United Kingdom National Safety Supplies Full time
Customer Service Executive

Location:
Wednesbury

Working

Schedule:
Monday - Friday 40 Hours

Salary:
£22,942 + Bonus

The Benefits

  • 28 days' holiday (including bank holidays), increasing to 33 days after 5 years' service, with an option of buying up to 5 days extra per year
  • Company sick pay
  • Save as you Earn Sharesave Scheme
  • Enhanced Maternity and Paternity pay
  • Comprehensive Learning and Development
  • Personal Pension Plan
  • Personal benefits for Theme park discounts, Childcare vouchers, Cycle to work scheme, Gym membership, Cinema discounts etc.
Key Responsibilities

  • Deal with all customer issues/queries/requests for product and service information
  • Support external Field Sales Managers in service expectations for all customers
  • Accurately update and input customer details on to the CRM system
  • Proactive outbound calls on a weekly basis to generate growth within the customer database
  • Utilise reports for repeat orders, complete gap analysis and review customer trends
Your skills

  • Excellent Customer Service Skills
  • Proven track record building and maintaining customer relationships
  • Positive and professional manner
  • Excellent communication skills, written and verbal
  • IT skills
  • A team player with a collaborative approach

Salary:
£22,942.00 per year

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
One location

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