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County Supervisor

3 months ago

Coalville, Leicestershire, United Kingdom Citizens Advice Full time

Position:
County Supervisor

Location:
1 post based in Coalville and 1 post in Hinckley, with travel across a range of locations

Closing date: 30 April 2024

Role details:

Job title:
County Supervisor

Location:

1 post based in Coalville and 1 post in Hinckley, with travel across a range of locations

Salary:

£26,421 per annum

Salary pro rata:
No

Hours per week:
37

Type of contract:
Permanent

30/04/2024

Closing time:
23:59

Interview date:
14/05/2024

If you want to make a positive difference in your community, this role is for you.

As a County Supervisor, you'll directly lead and support our team. You'll ensure that clients receive excellent advice services that meet Citizens Advice standards.

The main purpose of the role:

  • Oversee advice sessions/projects: ensure we're meeting client needs and reaching our goals.
  • Team development: monitor performance and provide feedback to help staff and volunteers grow.
  • Maintain quality standards: check cases, offer support, and work to keep our advice topnotch.
  • Gather insights: collect data and prepare reports to help us understand our clients better.

About you:
You're passionate about helping others and want to create a welcoming, supportive work environment. You're also a good communicator, an approachable leader and enjoy helping people reach their potential.

To be successful in this role, you will:

  • Communicate effectively: express yourself clearly in writing, in person and over the phone.
  • Manage your time well: handle multiple tasks, set priorities and meet deadlines
  • Connect with people: build positive relationships and work effectively within a team.
  • Motivate and inspire: guide and encourage staff and volunteers to do their best work.


All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.